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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Lean, Agile and Responsive Operations | 15-20% | - Application in manufacturing, service and public sectors - Agile approaches: flexibility, responsiveness and speed - Lean principles: waste elimination, value stream mapping - Comparison and integration of lean and agile |
| Topic 2: Operational Risk, Sustainability and Ethics | 15-20% | - ESG considerations in operational design and delivery - Sustainable operations: green practices, circular economy - Ethical and responsible operations management - Identifying, assessing and mitigating operational risks |
| Topic 3: Quality Management and Performance Measurement | 15-20% | - Measuring efficiency, productivity and customer satisfaction - Total Quality Management (TQM) concepts and application - Key Performance Indicators (KPIs) for operations - Quality control, assurance and improvement tools - Quality standards: ISO 9000 series and related frameworks |
| Topic 4: Principles of Operations Management | 15-20% | - Operations strategy alignment with organizational goals - Definition, scope and role of operations management - Linkages between operations, procurement and supply chain - Input-transformation-output model - Value creation, efficiency and effectiveness |
| Topic 5: Process Design, Planning and Improvement | 20-25% | - Benchmarking and process optimization - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Forecasting, scheduling and inventory management - Process mapping, workflow and design principles - Capacity planning, demand management and resource allocation |
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NEW QUESTION # 10
There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company.
Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety
Which of the following will you put into box 8?
Answer: B
Explanation:
The correct answers are as follows:
NEW QUESTION # 11
Which of the following situations would use a fixed-position layout?
Answer: C
Explanation:
Ship construction would used a fixed-position layout. This is when you're making something that is too big/ heavy to pass through a traditional factory / conveyor belt set up. So rather than the item passing to different teams/ departments, each team / department comes to the item when it is their time to work on it. In the other examples the item (vehicle, food in the supermarket or buffet) the products get moved around- the ship is the only item that remains where it is. This question is based on the 4 types of Plant Layout on p.17. This could form part of a drag and drop question too.
NEW QUESTION # 12
George has recently been hired as the new Operations Manager at a cake factory. He has 10 years; experience but his most recent employment was as an Operations Manager in an accountancy firm. George believes that the skills and responsibilities of an Operations Manager is the same regardless of the organisation he works for. Which of the following would be one of these responsibilities? Select TWO
Answer: B,C
Explanation:
The correct answer is keep customers happy and create competitive advantage. This is from p.4 of the study guide. The key in this question is that you're looking for a universal responsibility for an Operations Manager- something that doesn't depend on the organisation. For this reason increase profits and managing a team are incorrect. Not every Ops Manager will be tasked to increase profits and not every Ops Manager will have direct line management responsibilities. The study guide states 'their key role is to guarantee that available resources and efficiently used in order to create competitive advantage for the organisation and keep customers satisfied'.
NEW QUESTION # 13
Total Productive Maintenance and Just in Time are examples of Total Quality Management (TQM). Is this correct?
Answer: C
Explanation:
The correct answer is 2. Firstly the statement is true TPM and JIT are examples of TQM- so discount options 3 and 4. Between 1 and 2 - 1 is incorrect as BPR is not a form of TQM but statistical process control is. This is from p.107. There are 6 types of TQM- do learn these all for the exam- it's known to come up frequently in the exam.
NEW QUESTION # 14
Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?
Answer: C
Explanation:
you can't touch or hold), also requires operations management. P.2
NEW QUESTION # 15
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