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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionWeightObjectives
Enabling Fast Development15%- Automation, cloud-native practices, and rapid deployment
- Agile, DevOps, and continuous integration/delivery practices
Enabling Valuable Investments15%- Strategic alignment, portfolio management, business case development
- Prioritization and value assessment practices
Enabling Co-Created Value8%- Relationship management, service design, service desk practices
High-Velocity IT Concepts and Digital Enterprise25%- Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance
- Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle
- Core terms: High-velocity IT, digital organization, digital transformation, digital technology
Enabling Resilient Operations10%- Capacity and performance management, monitoring and event management
- Problem management, service continuity, infrastructure and platform management
Guiding Principles and Foundational Concepts for Velocity20%- Ethics, safety culture, lean culture, Toyota Kata
- Service-dominant logic, design thinking, complexity thinking
- Lean, agile, resilient, and continuous principles
Enabling Assured Conformance7%- Information security management, risk management, compliance

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q84-Q89):

NEW QUESTION # 84
An organization introduced 'chaos engineering' recently. The organization has now discovered that some of the disruptions orchestrated by the 'simian army' remain unnoticed until they affect the users.
Which is an example of how the 'monitoring and event management' practice could improve the situation?

Answer: A

Explanation:
The monitoring and event management practice ensures that services are continuously observed and that significant events are detected and acted upon in a timely manner. In the context of chaos engineering, creating notifications for induced outages ensures that disruptions introduced during experiments are immediately identified, preventing them from remaining unnoticed until they impact users and enabling faster detection and response.


NEW QUESTION # 85
An organization uses digital technology to support its rapidly-changing business environment.
Software-defined Infrastructure is widely used, and the team managing the infrastructure struggles to keep up with daily operational activities.
Which technique would MOST help to resolve this situation?

Answer: A

Explanation:
AIOps applies machine learning and analytics to automate and enhance IT operations. In a highly dynamic, software-defined infrastructure environment, it helps the team cope with rapidly changing operational demands by detecting patterns, correlating events, and enabling automated responses. This reduces manual effort and improves the ability to manage high volumes of daily operational activity effectively.


NEW QUESTION # 86
Which concept focuses on a collaborative exchange of competencies for the mutual benefit of the organizations involved?

Answer: C

Explanation:
Service-dominant logic emphasizes that value is co-created through collaboration and the exchange of competencies between organizations, ensuring mutual benefit rather than value being delivered one-way.


NEW QUESTION # 87
Which concept would MOST help to ensure that information needed to identify problems is available?

Answer: D

Explanation:
Safety culture most helps ensure that information needed to identify problems is available, because it promotes openness, transparency, and the reporting of issues without fear of blame, enabling better problem identification and resolution.


NEW QUESTION # 88
An organization's executive management team is trying to build a Lean culture. The line managers in this organization have historically focused on ensuring that employees meet performance quotas and that the employees follow documented procedures. The executive management team is working with line managers to reinforce new ways of thinking, acting, and supporting employees. To do this, they are modelling new behaviours.
Which TWO behaviours of the line managers BEST align with Lean culture?
1. Talking directly to employees to understand how work is actually
done
2. Asking team leaders to define new procedures that ensure goals will
be met
3. Asking team leaders what help employees need and offering that help
4. Using coaching techniques to encourage and incentivize employees

Answer: D

Explanation:
In a Lean culture, line managers should talk directly to employees to understand how work is actually done (1) and use coaching techniques to encourage and support employees (4). These behaviors promote respect, continuous improvement, and empowerment, which are central to Lean principles.


NEW QUESTION # 89
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