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Cisco 500-420 Exam is a comprehensive test that covers a wide range of topics related to AppDynamics technology. It tests the candidate's understanding of the AppDynamics architecture, the various components of the AppDynamics platform, and how to configure and manage them. It also tests the candidate's knowledge of AppDynamics best practices, troubleshooting techniques, and performance optimization techniques.

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Cisco 500-420 Certification Exam is designed to test the knowledge and skills of individuals who want to become Cisco AppDynamics Associate Performance Analysts. 500-420 exam is one of the most popular certification exams in the IT industry and is highly sought after by professionals who want to demonstrate their expertise in AppDynamics technology.

Cisco AppDynamics Associate Performance Analyst Sample Questions (Q114-Q119):

NEW QUESTION # 114
A Performance Analyst is evaluating the performance of a shopping application from a customer perspective.
Which three Key Performance Indicators (KPIs) are quantifiable measurements used to determine user experience? (Choose three.)

Answer: B,E,F

Explanation:
The three KPIs that most directly quantify customer experience are Business Transactions 94th Percentile Response Time, End User Response Time, and Business Transactions Errors per Minute.
The 94th percentile response time indicates how long the majority of Business Transaction executions take while reducing the masking effect of averages. It reveals whether a meaningful portion of customers is experiencing slow checkout, search, cart, or order-processing operations.
End User Response Time measures the customer-observed time required for a browser or mobile interaction to complete. It includes client-side processing, network latency, content loading, and server response, making it the most direct representation of perceived application performance.
Business Transactions Errors per Minute quantifies failed application operations. A rising error rate can represent unsuccessful logins, payment failures, rejected orders, or other outcomes that directly impair the customer journey.
Network incoming errors, Machine Agent availability, and CPU utilization are valuable infrastructure indicators, but they measure supporting-system health rather than customer experience itself.
Relevant CAAPA Study Guide topics include End User Monitoring, Business Transaction Performance, Percentile Response Time, Error Monitoring, Customer Experience KPIs, and Application Performance Correlation.


NEW QUESTION # 115
Which statement is correct regarding controller-level and tier/node-level dashboards?

Answer: B

Explanation:
Controller-level and tier/node-level dashboards in AppDynamics are treated as separate entities. They are scoped differently, with controller-level dashboards providing a global view across the entire AppDynamics domain, and tier/node-level dashboards being specific to particular tiers or nodes within an application.
Performance Analysts do not have the ability to cross-reference directly between these two sets of dashboards within the AppDynamics UI.
References:
AppDynamics documentation on Dashboards:
https://docs.appdynamics.com/latest/en/application-monitoring/custom-dashboards


NEW QUESTION # 116
Which three data points are visible when drilled into a call graph? (Choose three.)

Answer: B,D,E

Explanation:
When a Performance Analyst drills into a call graph, AppDynamics exposes method-level execution details that identify where transaction processing time was consumed. The method name identifies the specific application method invoked within the transaction execution path. Method time in milliseconds shows how much time was attributed to that method, enabling the analyst to isolate expensive code paths, compare parent and child execution time, and determine whether latency originates in application code or a downstream dependency.
The call graph can also display Service Endpoints encountered during transaction processing. Service Endpoints represent independently monitored application services or methods and help the analyst understand how internal service execution contributes to the overall Business Transaction response time.
The Business Transaction name and user-experience classification-such as normal, slow, very slow, stalled, or error-are transaction-snapshot context rather than method-level call-graph drill-down data. They describe the transaction as a whole, while the call graph focuses on the execution sequence and timing of instrumented methods and service interactions.
Relevant CAAPA Study Guide topics include Transaction Snapshots, Call Graph Analysis, Method Execution Time, Service Endpoints, Code-Level Diagnostics, and Business Transaction Troubleshooting.


NEW QUESTION # 117
Developers and operations personnel complain that the Controller tracks many irrelevant Java classes and methods. How does a Performance Analyst exclude this unhelpful information?

Answer: A

Explanation:
The Performance Analyst should navigate to Configuration > Instrumentation > Call Graph Settings and configure package exclusions. Call Graph Settings control which Java packages, classes, and methods the Application Agent includes when constructing call graphs for transaction snapshots.
Excluding irrelevant package prefixes removes low-value framework, utility, generated-code, or third-party method detail from captured call graphs. This reduces diagnostic noise, makes transaction snapshots easier for developers to interpret, and can lower instrumentation and data-collection overhead. Exclusions should be applied carefully so that application-owned packages and methods required for root-cause analysis remain visible.
The controller-info.xml file contains Java Agent registration and Controller connectivity settings, such as the Controller address, account information, application, tier, and node identity. It is not the appropriate location for call-graph package exclusions. Baselines evaluate normal metric behavior and have no effect on instrumented classes or methods. The mbeans-server.xml file concerns JMX or MBean-related monitoring rather than Java call-graph filtering.
Relevant CAAPA Study Guide topics include Instrumentation Configuration, Call Graph Settings, Package Exclusions, Java Agent Overhead Management, Transaction Snapshots, and Code-Level Visibility.


NEW QUESTION # 118
What AppDynamics Alert Action does a Performance Analyst need to select to post an AppDynamics event to a third-party collaboration tool?

Answer: B

Explanation:
The correct action is Make an HTTP Request. AppDynamics uses HTTP Request actions to send event information to external systems that expose a REST API, webhook, or other HTTP-based integration endpoint. A Performance Analyst can configure the destination URL, HTTP method, headers, authentication, and request body, then include AppDynamics event variables in the payload.
This allows a health rule violation, policy trigger, or other supported event to be posted directly into a third- party collaboration platform. The external tool can then display the alert in a channel, notify an operations team, or initiate its own workflow.
Create or Update a JIRA Ticket is intended specifically for issue-tracking integration rather than general collaboration-platform messaging. Take a thread dump is a diagnostic action used to capture application thread activity. Run a script or executable on problematic nodes is a remediation action and does not directly post an event to an external collaboration service.
Relevant CAAPA Study Guide topics include Policies, Alert Actions, HTTP Request Actions, Webhook Integrations, Event Templates, Health Rule Violations, and Third-Party Notification Workflows.


NEW QUESTION # 119
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