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Salesforce Certified Administrator Exam, also known as the Salesforce-Certified-Administrator Exam, is a certification program designed for professionals who want to showcase their skills and knowledge in administering Salesforce. Salesforce-Certified-Administrator exam is administered by Salesforce, a leading customer relationship management (CRM) software company, and is intended for individuals who have experience in managing and configuring Salesforce applications.

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Salesforce is a cloud-based software company that provides customer relationship management (CRM) solutions to businesses across industries. As a Salesforce Administrator, you are responsible for ensuring the successful implementation and maintenance of the Salesforce platform in your organization. The Salesforce Certified Administrator certification is designed to test your knowledge and skills in administering and configuring Salesforce.

Salesforce Certified Administrator Sample Questions (Q79-Q84):

NEW QUESTION # 79
Northern Trail Outfitters is using one profile for all of its marketing users, providing read-only access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns.
How should an administrator fulfil this request?

Answer: B


NEW QUESTION # 80
The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.
What case management tools need to be utilized for this requirement?

Answer: A

Explanation:
Explanation
To acknowledge cases with a Case Reason of Installation immediately via email and assign them to appropriate agents, and escalate cases that are still in New status after 4 hours to support management, an administrator should use Auto-response rules, Queues, and Escalation Rules for case management.
Auto-response rules allow sending automatic email responses to customers based on case criteria. Queues allow grouping cases that share common characteristics and assigning them to a group of users who can access and work on them. Escalation rules allow escalating cases that meet certain criteria to higher-level users or groups and sending email notifications. Macros and Entitlements are not case management tools that can be used for this requirement. References:
https://help.salesforce.com/s/articleView?id=sf.case_autoresponse.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.queues_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5


NEW QUESTION # 81
Northern Trail Outfitters has asked an administrator to ensure that when a contact with a title of CEO is created, the contact's account record gets updated with the CEO's name.
Which feature should an administrator use to implement this request?

Answer: B

Explanation:
Explanation
Process Builder is a tool that can be used to implement this request. Process Builder can create record-triggered flows that execute actions when certain conditions are met. In this case, Process Builder can create a flow that executes when a contact with a title of CEO is created and updates the contact's account record with the CEO's name. References:
https://help.salesforce.com/s/articleView?id=sf.process_overview.htm&type=5


NEW QUESTION # 82
An administrator at Dreamhouse Reality needs to Create Customized pages for the salesforce mobile app.
Which two types of pages could an administrator build and customize using the Lightning App Builder?
Choose 2 Answers

Answer: A,B


NEW QUESTION # 83
Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.
Which two users are able to fulfill this request?
Choose 2 answers

Answer: C,D

Explanation:
Explanation
A user with manager role above the agent can change ownership on multiple cases thatare owned by the agent or by users below the agent in the role hierarchy. A user with the System Administrator profile can change ownership on any case, regardless of the owner or role hierarchy. References:
https://help.salesforce.com/s/articleView?id=sf.case_change_owner.htm&type=5https://help.salesforce.com/s/art


NEW QUESTION # 84
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