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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Cisco Tools and Processes	15%	- Renewal workflows and escalation procedures - CCW, renewal tools and automation - Smart Accounts and licensing frameworks - Contract management and entitlement verification
Business Acumen	35%	- Available To Renew, contract value and renewal types - Value communication and tool usage - Financial terms: CAPEX, OPEX, procurement models - Evaluate customer products and business alignment
Leadership and Renewals Process	30%	- Risk assessment at T-9, T-6, T-3 milestones - Upsell / cross-sell opportunity identification - End-to-end renewals motion and account team collaboration - Quote development, exceptions and order processing
Customer Success Foundation	20%	- Success Plan components and RM responsibilities - Recurring revenue financial terms - RM role, tasks and RACI framework - Health Index and success metrics

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Cisco Renewals Manager Sample Questions (Q61-Q66):

NEW QUESTION # 61
An RM observes that renewal preparation is frequently delayed because the Sales, CSM, and Operations teams are unaware of upcoming renewal deadlines until the RM escalates. Which approach should the RM implement to address this misalignment?

A. Request that the Practice Lead formalize renewal ownership in performance plans.
B. Present a monthly renewal status report to leadership highlighting at-risk accounts.
C. Establish a predictable communication rhythm with Sales, CSM, and Operations teams.
D. Assign specific renewal tasks to individual team members using the T-Minus timeline.

Answer: C

NEW QUESTION # 62
Which service offering helps define the customer's IT vision and strategy?

A. Training
B. Advisory
C. Support
D. Optimization

Answer: B

NEW QUESTION # 63
What are Cisco's four steps to higher renewals?

A. Analyze, Implement, Regulate, Maintain consistency
B. Align, Simplify, Automate, Build a practice
C. Investigate, Diversity, Personalize, Initiate a strategy
D. Plan, Streamline, Digitize, Establish routine

Answer: B

NEW QUESTION # 64
What is the first recommended action for a Renewals Manager?

A. Download contract data and independently develop a renewals strategy.
B. Meet the customer and perform a renewals diagnosis.
C. Review the customer history and goals with Cisco and partner resources.
D. Schedule a meeting with the customer to negotiate contract terms.

Answer: C

NEW QUESTION # 65
What support should a Renewal Manager take from the Customer Success Manager? (Choose the best answer.)

A. Communicate new green field opportunities.
B. Oversee the closure of contracts.
C. Communicate value and the impact of Cisco solutions
D. Book customer-service briefings.

Answer: C

NEW QUESTION # 66
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