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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Channels10%- Multi-channel engagement
  • 1. Cross-channel engagement
  • 2. Web channel configuration
  • 3. Outbound channel setup
Topic 2: Contact policy and volume constraints13%- Contact governance
  • 1. Configure contact policies
  • 2. Apply volume constraints
  • 3. Control customer contact frequency
Topic 3: Business agility in one-to-one customer engagement12%- Agile customer engagement
  • 1. Adapt engagement strategies quickly
  • 2. Support business-driven changes
  • 3. Optimize customer experiences
Topic 4: Engagement policies15%- Customer engagement rules
  • 1. Create an engagement strategy
  • 2. Customer journeys
  • 3. Define customer engagement policies
Topic 5: Decision strategies14%- Strategy design
  • 1. Test decision logic
  • 2. Build decision strategies
  • 3. Use predictive analytics
Topic 6: AI and arbitration12%- Decision optimization
  • 1. Apply arbitration logic
  • 2. Use AI in decisioning
  • 3. Prioritize actions
Topic 7: Actions and treatments12%- Manage customer actions
  • 1. Present a single offer on the web
  • 2. Define an action for outbound
  • 3. Define and manage customer actions
Topic 8: Next-Best-Action concepts12%- One-to-one customer engagement
  • 1. Customer engagement blueprint
  • 2. Optimize the customer value in the contact center
  • 3. Optimize the next-best-action strategy
  • 4. Define the starting population
  • 5. Essentials of always-on outbound

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Quiz 2026 PEGACPDC25V1: Certified Pega Decisioning Consultant 25 Pass-Sure Pdf Exam Dump

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q35-Q40):

NEW QUESTION # 35
MyCo, a telecom company, wants to introduce a new group of offers called Tablets for all customers. As a decisioning architect, which two valid actions do you create? (Choose Two)

Answer: A,B


NEW QUESTION # 36
In a decision strategy, to use a customer property in an expression, you

Answer: A

Explanation:
In a decision strategy, to use a customer property in an expression, you need to define Customer page in Pages
& Classes and specify its class as Data-Customer. This allows you to access customer properties by using dot notation, such as Customer.Age or Customer.Gender. You do not need to define the property as a strategy property, use it without any prefix, or prefix it with the keyword Customer. Verified References: [Certified Pega Decisioning Consultant | Pega Academy], Decision strategies


NEW QUESTION # 37
As a decisioning architect, you are setting up the action hierarchy for MyCo. Select the correct action hierarchy level for each of the hierarchy items identified.

Answer:

Explanation:


NEW QUESTION # 38
As a decisioning architect, you advise the board on the business issues for which they must use the Next-Best-Action strategy. Which three business issues do you recommend? (Choose Three)

Answer: A,B,D

Explanation:
The Next-Best-Action strategy is a customer-centric approach that aims to deliver the most relevant and valuable proposition for each customer at any given moment. You can use the Next-Best-Action strategy to address various business issues that involve customer interactions, such as service, retention, and collections. Service is the process of providing assistance and support to customers who have questions or problems. Retention is the process of preventing customers from leaving or switching to competitors. Collections is the process of recovering unpaid debts from customers who are delinquent or defaulting on their obligations. These are all business issues that can benefit from using the Next-Best-Action strategy. Verified Reference: [Pega Decisioning Consultant | Pega Academy]


NEW QUESTION # 39
U+ Bank, a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. The bank added engagement policy conditions to show the offers based on the bank's requirements.
In the Answer Area, select the correct engagement policy for each condition.

Answer:

Explanation:


NEW QUESTION # 40
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