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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Preparing an ISO 14001 audit | 11.25% | - Audit program and audit plan preparation - Establishing audit objectives, scope, and criteria - Document review and working documents - Assigning audit team responsibilities |
| Topic 2: Fundamental principles and concepts of an environmental management system (EMS) | 11.25% | - Explain the relationship between ISO 14001 and other standards and regulatory frameworks - Describe the certification process and the roles of involved parties - Explain the use and applicability of ISO 14001 - Define management system, environmental management system, and integrated management system - Discuss the advantages of an EMS based on ISO 14001 |
| Topic 3: Conducting an ISO 14001 audit | 22.5% | - Opening meeting - Interviewing and communication during audit - Audit team meetings and analysis of findings - Audit findings and nonconformity identification - Audit evidence collection and verification techniques |
| Topic 4: Environmental management system (EMS) and ISO 14001 requirements | 13.75% | - Compliance obligations and planning actions - Emergency preparedness and response - Monitoring, measurement, analysis, and evaluation - Continual improvement and nonconformity corrective action - Operational planning and control - Context of the organization and interested parties - Environmental objectives and planning to achieve them - Support: resources, competence, awareness, communication, documented information - Leadership and commitment, environmental policy - Internal audit and management review - Environmental aspects and impacts |
| Topic 5: Managing an ISO 14001 audit program | 12.5% | - Audit program objectives and resource allocation - Monitoring and reviewing audit program performance - Establishing and maintaining an audit program - Performance indicators for evaluating an audit program |
| Topic 6: Fundamental audit concepts and principles | 15% | - Audit principles: integrity, fair presentation, due professional care, confidentiality, independence, evidence-based approach - Audit types and characteristics - Roles and responsibilities in audit activities - ISO 19011 and ISO/IEC 17021-1 guidelines and requirements |
| Topic 7: Closing an ISO 14001 audit | 13.75% | - Audit completion and follow-up activities - Archival, maintenance, and protection of audit records - Closing meeting - Audit report preparation and distribution |
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NEW QUESTION # 53
A multi-level shopping centre is open every day to the public from 09:00-21:00 hours. During an external audit of the centre to ISO 14001, you establish that there are 40 vending machines that are permanently switched on. Thirty of them do not sell perishable foodstuffs. You also note that there are eight escalators in the complex that run constantly during public access. When asked about environmental performance improvement objectives, the Centre Manager says that there are plans to increase the natural daylight by installing more skylights thus saving on lighting costs, but the estimated budget for this has not yet been approved by the board.
You: I note that energy consumption is a significant environmental aspect in the centre. How do you mitigate the impacts of this?
EMS Manager: We try to reduce our energy costs by negotiating a better deal from the energy company. We are considering changing to one that only supplies electricity from renewable sources.
You: What steps have you taken to reduce overall consumption?
EMS Manager: We conducted awareness training for staff. For example, turning off lights in staff areas not being used.
You: I see that the escalators account for the highest usage of energy. Are there any objectives to try and reduce this?
EMS Manager: No, it would be too costly to change them.
You: How do you measure electricity consumption?
EMS Manager: We have meters installed in each floor of the centre. We take readings every hour and we plot the consumption graph for every staff shift.
You continue the interview and find that energy consumption has increased steadily over the past five years.
Select the two statements that are true.
Answer: B,E
NEW QUESTION # 54
A large chemical organisation, CrackerPRO, has a plant located in a rural area surrounded by livestock farms.
When cleaning several vessels 4-5 times per day, it releases water vapor with a strong acidic smell lasting for
10 minutes each time.
You are conducting a second-stage initial certification audit at the plant. When auditing the processes of assessing impacts and identifying environmental aspects with the Environmental Supervisor, you find that the emission of that acidic vapor has not been evaluated as a significant aspect. During further auditing, you learn that neighbouring farmers have made repeated complaints in the last 6 months about the acid smells and reported an increase in animals becoming sick as a result.
The Environmental Supervisor states that the farmers are looking for financial compensation from the company which their lawyers are resisting. She insists that no legal requirements have been broken and that all complaints have been rejected.
You raise a nonconformity against ISO 14001. Based on the scenario, select one of the options which would constitute an acceptable nonconformity.
Answer: B
Explanation:
The correct answer is B .
This scenario relates most directly to ISO 14001:2015 Clause 6.1.2 - Environmental aspects . The organisation must determine the environmental aspects of its activities, products and services that it can control or influence, and identify those that have or can have significant environmental impacts.
The acidic vapour release occurs 4-5 times per day , creates a strong acidic smell, and has led to repeated complaints from neighbouring farmers who allege impacts on livestock. This is strong audit evidence that the organisation should have reviewed whether the emission is a significant environmental aspect. Simply rejecting the complaints or saying no legal requirement has been broken does not remove the need to evaluate the environmental aspect and its potential impact.
Why B is correct:
CrackerPRO failed to adequately review the significance of acidic vapour emissions when new evidence became available through complaints and reported impacts from interested parties. This supports a nonconformity against Clause 6.1.2 .
Why the other options are not the best answer:
A). Clause 7.4.3 - External communication is not the strongest finding because the key failure is not simply communication with farmers; it is the failure to evaluate the environmental aspect properly.
C). Clause 4.2.c - Interested parties and compliance obligations is not correct because farmers' needs and expectations do not automatically become compliance obligations. The organisation must determine which needs and expectations become compliance obligations.
D). Clause 6.1.3 - Compliance obligations is not supported because the scenario says no legal requirements have been broken, and there is no clear evidence of a specific compliance obligation that was not met.
Therefore, the acceptable nonconformity is B - Clause 6.1.2 .
NEW QUESTION # 55
You are starting the opening meeting of an unannounced audit of MX, a spare parts supplier of ABC; you are an external consultant who regularly performs second-party audits for ABC.
MX's Production Manager seems to be quite surprised. He says:
PM: I do not understand what you are doing here. I am fully aware that our contract with ABC includes unannounced audits, but under the condition that ABC keeps placing orders to MX. In the last 12 months, after ABC's last audit, we did not get any orders. So, what are you planning to see?
You: ABC gave me a list of external providers to audit 10 months ago. I am just following the plan. I think that I can audit the production processes of whatever product you are manufacturing.
PM: Sorry, Sir. You should audit our processes when we are manufacturing products for ABC. So, therefore, I propose to close the meeting right now.
What would you say?
Answer: A
Explanation:
The correct answer is C .
This is a second-party audit , where the auditor is acting on behalf of ABC, the audit client. The auditee, MX, is challenging the auditor's right to continue because the contractual condition for unannounced audits may no longer apply if ABC has not placed orders in the last 12 months.
In this situation, the auditor should not insist on carrying out the audit and should not continue without confirming the contractual authority and agreed audit scope. The correct professional response is to pause the meeting and contact the relevant ABC representative, such as the Purchasing Manager or audit programme contact, to clarify the contractual basis for the audit.
C is correct because it respects the auditee's concern, avoids escalating conflict, and seeks clarification from the audit client before proceeding.
The other options are weaker:
A may be appropriate later if the audit cannot proceed, but the first action should be to clarify the contract with ABC.
B may escalate internally within MX, but the issue concerns ABC's contractual audit rights, so ABC must clarify it.
D is inappropriate because an auditor should not force an audit when the authority, scope, or contractual basis is in dispute.
Therefore, the best response is C. Can we have a break? I will contact ABC's Purchasing Manager to clarify the contract.
NEW QUESTION # 56
You are a third-party auditor of XM, a logistics organisation located in a European country, that distributes a wide range of products to local customers but also to customers in several neighbouring countries. Close to the distribution warehouse, you see many trucks loading and unloading goods. Almost 50 per cent of the trucks are owned by XM, the remainder are subcontracted from other organisations.
You have the following dialogue with the Warehouse Manager:
You: I see that not all trucks belong to XM.
WM: Sometimes we need additional trucks from other organisations nearby. Obviously, we cannot control their energy consumption since they come with the trucks half full of their own goods.
You: How did you inform them of the EMS?
WM: You know, they are not used to the complicated words in our policy. I have just told them: "Save energy".
You: What about your trucks?
WM: We measure the fuel they used on each trip, the distance they drove and the weight of goods they distributed. They know the roads and we ask them to choose the shortest route - we rely on them.
You: Did you fix any indicators and objectives related to energy consumption?
WM: No, we know they are careful people, they do their best. We would not be able to improve consumption.
This dialogue is related to several clauses of ISO 14001. Identify which three clauses below are related to this dialogue.
Answer: E,G,H
Explanation:
The three clauses most directly related to this dialogue are 5.2, 8.1 and 10.3 .
B). Clause 5.2 - Environmental policy
The Warehouse Manager refers to the environmental policy as "complicated words" and says subcontracted truck operators were only told to "Save energy." Clause 5.2 requires the environmental policy to be communicated within the organisation and to be available to interested parties. The policy also provides the framework for environmental objectives and includes the organisation's commitment to environmental protection and continual improvement.
F). Clause 8.1 - Operational planning and control
The use of subcontracted trucks is directly relevant to operational control. ISO 14001 requires the organisation to control or influence outsourced processes and to communicate relevant environmental requirements to external providers. XM cannot simply state that it has no control over subcontracted transport; it must determine the type and extent of control or influence it can apply, considering a life-cycle perspective.
H). Clause 10.3 - Continual improvement
The Warehouse Manager says, "We would not be able to improve consumption." This conflicts with the ISO
14001 requirement for continual improvement of the EMS to enhance environmental performance. Since XM already measures fuel used, distance travelled and weight distributed, there is a basis for analysing performance and identifying improvement opportunities.
The other clauses are less directly applicable:
6.1.1 concerns planning actions to address risks and opportunities, but the dialogue is more specifically about policy, outsourced operational control and improvement.
6.1.3 concerns compliance obligations, which are not the focus of the dialogue.
7.4.2 concerns internal communication, while the key issue here involves subcontracted/external transport providers, which is better addressed under 8.1 .
9.2 concerns internal audits, and 9.3 concerns management review; neither is directly raised in the dialogue.
NEW QUESTION # 57
A key audit process is the way auditors gather information and determine the findings' characteristics. Put the actions in the correct order to complete this process.
Answer:
Explanation:
Explanation:
A screenshot of a computer AI-generated content may be incorrect.
This sequence is derived from ISO 19011:2018 - Guidelines for Auditing Management Systems, which is used in conjunction with ISO 14001:2015 by auditors. Specifically, the audit process steps during the
"conducting the audit" phase include:
Determining the source of information (Clause 6.4.5): Includes documents, interviews, records, and observations.
Collecting data by sampling (Clause 6.4.6): Sampling helps in managing resources and gathering relevant evidence effectively.
Gathering audit evidence (Clause 3.8): Audit evidence is the data collected and verified to support findings.
Evaluating against audit criteria (Clause 3.9): Evidence must be evaluated against standards such as ISO
14001 requirements, internal policies, etc.
Developing audit findings (Clause 6.4.9): Conclusions regarding conformance, nonconformance, and opportunities for improvement.
Review of findings (Clause 6.4.10): Cross-verification and validation before finalizing results.
Audit conclusions (Clause 6.4.11): Final statements summarizing the audit based on findings.
This structured process ensures audits are performed impartially, with verifiable, evidence-based outcomes that contribute to continual improvement.
Reference:
ISO 19011:2018, Clauses 6.4.5 to 6.4.11
ISO 14001:2015, Clause 9.2 - Internal audit requirements
NEW QUESTION # 58
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