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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration
Topic 2: Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Topic 3: Oracle Fusion Service Overview	- Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management - Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control
Topic 4: Service Request Management	- Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management - Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications
Topic 5: Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Topic 6: Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q26-Q31):

NEW QUESTION # 26
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A. Delete a Service Request.
B. Chat with an Agent about a Service Request.
C. Create a Service Request.
D. Add a message to a Service Request.
E. View and edit attachments to a Service Request.

Answer: A,B,C,E

NEW QUESTION # 27
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A. You can send an e-mail notification to specified recipients.
B. You will be required to code any new workflow actions in Groovy.
C. You can generate tasks for the SR object from the workflow.
D. You can define the workflow to run when certain fields of the SR object are changed.
E. You must make the changes using the Page Composer tool.
F. You can modify the workflow to update field values within the SR object.

Answer: A,C,D,F

NEW QUESTION # 28
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select Create Category > Create Child Category.
B. Select Status = "Active".
C. Select the task Manage Service Request Categories.
D. Select Create Category > Create Top-Level Category.
E. Complete Category Name.
F. Check the Active flag.
G. Select Service Catalog in Functional Areas.

Answer: A,B,C,D

NEW QUESTION # 29
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
B. The Base Locale for the articles has not been enabled in the correct language.
C. The User Group selected for authoring articles has been set to 'External".
D. Users have not been given the "Knowledge Analyst" role.

Answer: D

NEW QUESTION # 30
Select the correct procedure to enable the Audit History tab for Service Requests.

A. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
B. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

Answer: D

NEW QUESTION # 31
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