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Salesforce AP-207 Exam Syllabus Topics:

SectionObjectives
Integration and Data Management- System integration concepts
  • 1. External system connectivity
    • 2. API-based integration
      - Data management
      • 1. Data model alignment
        • 2. Data quality and governance basics
          Energy and Utilities Industry Fundamentals- Energy and utilities business processes
          • 1. Customer lifecycle in utilities
            • 2. Utility operations overview
              Salesforce Energy & Utilities Cloud Capabilities- Asset and service management
              • 1. Asset tracking and lifecycle management
                • 2. Work orders and field service concepts
                  - Core platform capabilities
                  • 1. Industry data model concepts
                    • 2. Energy and Utilities Cloud features
                      Metering, Billing, and Usage Management- Billing processes
                      • 1. Billing workflows overview
                        • 2. Rate and tariff concepts
                          - Meter data handling
                          • 1. Consumption tracking
                            • 2. Usage data ingestion concepts
                              Customer Engagement and Experience- Customer service operations
                              • 1. Case management in utilities
                                • 2. Omni-channel support concepts
                                  - Digital customer experience
                                  • 1. Customer communication flows
                                    • 2. Self-service portals

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                                      Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q10-Q15):

                                      NEW QUESTION # 10
                                      An energy company is building a Customer 360 view for its call center agents. They start with the Energy and Utilities Cloud Contact Center Console but need to make modifications.
                                      Which tools are primarily used to create and modify this console?

                                      Answer: D


                                      NEW QUESTION # 11
                                      When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:
                                      * Identify the caller
                                      * Provide answers to questions about billing. consumption, and payments
                                      * Add meter readings
                                      * Manage user complaints.
                                      * Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
                                      Which two functionalities should the consultant use to achieve this?

                                      Answer: C,D

                                      Explanation:
                                      For showcasing a 360-degree view of the customer that empowers service agents with the capability to manage various customer interactions efficiently, the consultant should utilize the Energy and Utilities Contact Center Console and configure custom OmniScripts and FlexCards. The Energy and Utilities Contact Center Console, designed specifically for the industry, integrates critical customer information and functionalities into one streamlined interface. Additionally, custom OmniScripts and FlexCards can be tailored to the unique requirements of managing billing inquiries, meter readings, complaints, and service requests, providing a flexible and dynamic solution for meeting the diverse needs of utility customers. Reference = Detailed explanations on how to configure the Energy and Utilities Contact Center Console and create custom OmniScripts and FlexCards for tailored customer service experiences are available in the Salesforce Energy and Utilities Cloud implementation guide and customization documentation: https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta/omniscript_developer_guide/omniscript_about.htm, https://help.salesforce.com/articleView?id=flexcards_considerations.htm&type=5


                                      NEW QUESTION # 12
                                      Which two considerations are important for defining the pattern for commodity multi-site external pricing integration for the purposes of quoting? Choose 2 answers

                                      Answer: B,C


                                      NEW QUESTION # 13
                                      What's an example of a parent and child premise record?

                                      Answer: B


                                      NEW QUESTION # 14
                                      An energy company needs a way to generate PDF or Word proposals based on a quote for commercial customers to review before proceeding with the products and services.
                                      What tool can be used to automatically create these proposals?

                                      Answer: C


                                      NEW QUESTION # 15
                                      ......

                                      Technologies are changing at a very rapid pace. Therefore, the Energy and Utilities Cloud Accredited Professional in Procurement and Supply Salesforce has become very significant to validate expertise and level up career. Success in the Energy and Utilities Cloud Accredited Professional examination helps you meet the ever-changing dynamics of the tech industry. To advance your career, you must register for the Energy and Utilities Cloud Accredited Professional AP-207 in Procurement and Supply Salesforce test and put all your efforts to crack the Salesforce AP-207 challenging examination.

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