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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Operations Strategy and Performance- Order winners and order qualifiers
  • 1. Competitive positioning through operations capability
    - Operations strategy development
    • 1. Stages of operations strategy evolution
      • 2. Top-down vs bottom-up strategy perspectives
        Operations Management Concepts- Definition and scope of operations management
        • 1. Operations as transformation process (input–transformation–output)
          • 2. Role of operations in supply chain efficiency and effectiveness
            - Performance objectives of operations
            • 1. Flexibility
              • 2. Quality
                • 3. Dependability
                  • 4. Speed
                    • 5. Cost
                      Performance Improvement in Operations- Performance measurement and benchmarking
                      • 1. Setting performance targets
                        • 2. Benchmarking techniques
                          - Continuous improvement approaches
                          • 1. Business process re-engineering
                            • 2. Process improvement methodologies
                              Operations Processes and Systems- Four Vs of operations
                              • 1. Variation in demand
                                • 2. Visibility
                                  • 3. Volume
                                    • 4. Variety
                                      - Process design and analysis
                                      • 1. Input–transformation–output model
                                        • 2. Types of operations: manufacturing and services
                                          Quality and Reliability Management- Total Quality Management (TQM)
                                          • 1. Quality assurance vs total quality
                                            - Failure prevention and recovery
                                            • 1. Failure measurement and impact
                                              • 2. Failure Mode and Effects Analysis (FMEA)
                                                • 3. Maintenance strategies and reliability improvement

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                                                  2026 L5M9 Free Exam: Operations Management - High Pass-Rate CIPS Test L5M9 Duration

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                                                  CIPS Operations Management Sample Questions (Q96-Q101):

                                                  NEW QUESTION # 96
                                                  Building redundancy into operational procedures increases what for an organisation? Select TWO

                                                  Answer: B,C

                                                  Explanation:
                                                  the correct answers are costs and reliability. 'Building in redundancy' means having a backup for if something goes wrong. An example is in a hospital where there is a main electricity server, but if this breaks, there is a backup generator which can power the building. In IT, you may have a back-up hard-drive for if you lose your data. Having a backup will incur additional costs, but it also improves reliability. P.101


                                                  NEW QUESTION # 97
                                                  Blue Slipper Ltd is a multi-national organisation that produces a variety of cosmetic products. A team has been put together to create a strategy for the Marketing Department in order to increase sales and thus profitability. What level of strategy is being created?

                                                  Answer: D

                                                  Explanation:
                                                  The correct answer is functional level strategy as Marketing is a function within the business. P.32 discusses the three levels of strategy: corporate (whole organisation), business level (divided by business unit such as lipsticks, mascara etc) and function (divided by department such as marketing, operations and HR). The last option is made up.


                                                  NEW QUESTION # 98
                                                  The DMAIC Methodology includes five phases, what are these?

                                                  Answer: D

                                                  Explanation:
                                                  1 is the correct answer. DMAIC stands for define, measure, analyse, improve, control. It's a common methodology applied in Six-Sigma. P.137


                                                  NEW QUESTION # 99
                                                  Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
                                                  Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
                                                  Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
                                                  Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
                                                  Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
                                                  Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

                                                  Which of the following will you put into box 7?

                                                  Answer: D

                                                  Explanation:
                                                  The correct answers are as follows:


                                                  NEW QUESTION # 100
                                                  Shireen is an Operations Manager at a cake factory. She has been asked by her manager to create a list of the transforming resources used within the factory. Which of the following would appear on her list? Select TWO

                                                  Answer: A,C

                                                  Explanation:
                                                  Employees and Facilities are 'transforming resources'. Raw Materials and Information are 'transformed resources'. TransformING means they do the work of converting something into something else. TransformED means they change into something. See p.45 of the study guide for more information on this.


                                                  NEW QUESTION # 101
                                                  ......

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