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Salesforce Service-Cloud-Consultant Exam is a certification program that is designed to test your knowledge and expertise in the field of Salesforce Service Cloud. It is a challenging exam that requires a thorough understanding of Salesforce Service Cloud and its various components. As a Salesforce Certified Service cloud consultant, you will be able to help businesses to implement and optimize their customer service processes using the Salesforce platform.

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How to book the Service-Cloud-Consultant Exam

These are following steps for registering the Salesforce Service-Cloud-Consultant exam.Step 1: Visit to Webassessor Exam RegistrationStep 2: Signup/Login to WebassessorStep 3: Select the onsite proctored or online proctored delivery method of Certification ExamStep 4: Select Date, time and confirm with a payment method

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Salesforce Service Cloud Consultant Certification is one of the most renowned credentials designed for professionals who have expertise in implementing Salesforce Service Cloud solutions. It is a highly valued certification that enables individuals to demonstrate their knowledge and skills in implementing Salesforce Service Cloud solutions. Salesforce Certified Service cloud consultant certification is ideal for individuals who work as a Service Cloud consultant, analyst or administrator.

Salesforce Certified Service cloud consultant Sample Questions (Q37-Q42):

NEW QUESTION # 37
Which native Service Cloud solution is used for case satisfaction surveys?

Answer: D


NEW QUESTION # 38
Universal Containers allows Agents to work remotely using a company -provided laptop, but does NOT control the quality of their internet service. Agents must be able to use live agent functionality remotely.
Which two options should a Consultant recommend to ensure Agents can efficiently use this functionality?
Choose 2 answers

Answer: B,D


NEW QUESTION # 39
The Support Manager at Universal Containers is getting inaccurate agent performance reports. After researching the data, the Salesforce Administrator has identified hundreds of cases that are closed, but still owned by a queue.
Which two solutions should a Consultant recommend to correct this problem? Choose 2 answers

Answer: C,D


NEW QUESTION # 40
A Service Rep transfers a Live Agent Chat to another Rep.
Which two things will happened?

Answer: B,D

Explanation:
When a service rep transfers a live agent chat to another rep, the customer is shown the new rep's name in the chat window. This helps the customer know who they are talking to and avoid confusion. The chat transcripts and case are also transferred to the new rep, so they can see the previous conversation history and case details.
This helps the new rep understand the customer's issue and provide a seamless service experience. Verified References: Service Cloud Consultant Certification Guide & Tips, Transfer Chats


NEW QUESTION # 41
Universal Containers (UC) needs to invoke a process on an external system (NOT in Salesforce) whenever
cases are created or updated by contact center agents. UC does NOT want to use any customized code to
accomplish this.
Which solution should a Consultant recommend?

Answer: B


NEW QUESTION # 42
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