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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Four Dimensions of Service Management	- Partners and suppliers - Organizations and people - Information and technology - Value streams and processes
ITIL Service Value System (SVS)	- Governance - Guiding principles - Service value chain - Opportunity, demand, and value - Continual improvement
ITIL Practices Overview	- Technical management practices (e.g., deployment management, infrastructure and platform management) - General management practices (e.g., continual improvement, risk management) - Service management practices (e.g., incident management, service desk, change enablement)
Key Concepts of Service Management	- Products and services relationship - Organizations, service providers, service consumers - Value and value co-creation

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EXIN ITILFND_V4 Valid Exam Papers & New ITILFND_V4 Dumps Ppt

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EXIN ITIL 4 Foundation Sample Questions (Q180-Q185):

NEW QUESTION # 180
Which is an external input to the service value chain?

A. Customer requirements
B. Feedback loops
C. An overall plan
D. The 'improve' value chain activity

Answer: A

NEW QUESTION # 181
Which guiding principle is PRIMARILY concerned with end-to-end service delivery?

A. Think and work holistically
B. Collaborate and promote
C. Focus on value
D. Optimize and automate

Answer: A

NEW QUESTION # 182
Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

A. Problem management
B. Service request management
C. Incident management
D. Continual improvement

Answer: D

NEW QUESTION # 183
Which practice forms a link between the service provider and the users of services?

A. Problem management
B. Service level management
C. Service desk
D. Change enablement

Answer: C

NEW QUESTION # 184
Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers. Which guiding principle recommends that the unnecessary work should be eliminated?

A. Progress iteratively with feedback
B. Start where you are
C. Think and work holistically
D. Keep it simple and practical

Answer: D

NEW QUESTION # 185
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