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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Service Value Chain Activities
ITIL Practices	- General Management Practices - Service Management Practices - Technical Management Practices
Key Concepts of Service Management	- Service Value System (SVS) - Guiding Principles - Four Dimensions of Service Management
Continual Improvement

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EXIN ITIL 4 Foundation Sample Questions (Q130-Q135):

NEW QUESTION # 130
A flaw in an application could cause a service to fail. IT staff are actively analyzing the application to try and understand what is going on. What is the correct name for this type of flaw?

A. Problem
B. Known error
C. Event
D. Incident

Answer: A

NEW QUESTION # 131
What takes place in the "Did we get there?" step of the continual service improvement (CSI) approach?

A. An initial baseline assessment
B. Understanding priorities for improvement
C. The production of a detailed CSI plan
D. Verifying that improvement targets have been achieved

Answer: D

NEW QUESTION # 132
Which practice provides a single point of contact for users?

A. Service request management
B. Incident management
C. Change control
D. Service desk

Answer: D

NEW QUESTION # 133
Which is a service request?

A. Requesting a workaround for an issue
B. Requesting information about how to create a document
C. Requesting an enhancement to an application
D. Requesting investigation of a degraded service

Answer: B

NEW QUESTION # 134
Which statement about value streams is CORRECT?

A. Each value stream must include suppliers or partners
B. Each value stream must include all 34 ITIL practices
C. Each value stream must include all six value chain activities
D. Each value stream must be designed for a specific scenario

Answer: D

NEW QUESTION # 135
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