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| Section | Weight | Objectives |
|---|---|---|
| FlexCards | 23% | - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) - Design FlexCards to ensure they meet customer requirements/needs - Explain the capabilities, use cases, and purpose of using FlexCards |
| OmniScript | 27% | - Identify business process step requirements and map them to OmniScript Components required to implement them - Validate developed OmniScript processes to ensure client expectation alignment - Explain the basic structure of an OmniScript |
| Data Tools | 23% | - Design Integration Procedures and related Omnistudio Data Mappers - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples |
| Best Fit Solutioning | 27% | - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices - Map process requirements to OmniStudio capabilities and explain the interaction between them - Create fit/gap analyses between requirements and OmniStudio capabilities |
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NEW QUESTION # 174
Which three of the following are functions of a Text Block element in OmniScript?
Choose 3 answers
Answer: A,C,D
Explanation:
A Text Block element in OmniScript can perform three functions: display links or images, apply text formatting, and format tables. A Text Block element can use HTML tags to create hyperlinks or embed images in the OmniScript. It can also use CSS properties to style the text, such as font size, color, alignment, etc. Additionally, a Text Block element can use HTML table tags to create and format tables in the OmniScript
NEW QUESTION # 175
A Salesforce OmniStudio Consultant is creating an OmniScript for a client's customer service process. The consultant wants to enhance the performance and usability of the OmniScript. What is one best practice the consultant can follow to achieve this?
Answer: C
Explanation:
LWC OmniScripts Overview: OmniStudio supports two types of OmniScripts: Standard OmniScripts (built on AngularJS) and LWC OmniScripts (built on Lightning Web Components).
LWC OmniScripts are the newer, recommended approach, offering better performance due to their lightweight framework and Salesforce's native LWC architecture.
Custom LWCs: By integrating custom Lightning Web Components into an LWC OmniScript, the consultant can:
Enhance Performance: LWCs are faster than Angular-based components because they use the browser's native Web Components standard, reducing overhead and improving load times.
Improve Usability: Custom LWCs allow for highly tailored UI elements or logic (e.g., a dynamic form or real-time validation) that go beyond standard OmniScript elements, making the customer service process more intuitive and efficient.
Example: A custom LWC could display a collapsible FAQ section or a real-time chat widget within the OmniScript, improving the agent's workflow.
Best Practice Alignment: The OmniStudio documentation explicitly recommends transitioning to LWC OmniScripts for new implementations and using custom LWCs to extend functionality, as they align with Salesforce's long-term platform strategy and provide a responsive, scalable solution.
NEW QUESTION # 176
A business requirement asks for a section of a form to be repeated dynamically based on how many cars the user owns. The user should be able to select "Add Car" or "Remove Car". Which component is designed for this?
Answer: C
Explanation:
An Edit Block is specifically designed to allow users to dynamically add, edit, and remove repeating sets of information within an OmniScript. In this scenario, each car requires the same group of fields, and the number of cars is not known in advance. The Edit Block provides an efficient way to manage this variable-length collection of records while maintaining a clean user experience. A Formula element performs calculations but does not create repeatable input sections. A Step organizes navigation between pages of an OmniScript but does not provide dynamic row management. A Text Block displays static content and instructions only. Edit Blocks are a common OmniStudio design pattern whenever business requirements involve repeating data-entry structures such as vehicles, dependents, addresses, products, or beneficiaries.
NEW QUESTION # 177
An insurance company wants to create an OmniScript that allows the user to review and change account number such as phone number and website. In this process, the following functionality is needed:
- Enter the company's website
- Enter the account phone number
- Each field should display on a separate line of the page
Which three elements should the consultant include in the OmniScript design solution? Choose 3 answers
Answer: C,D,E
Explanation:
The three elements that the consultant should include in the OmniScript design solution are:
Telephone, Line Break, and Text. A Telephone element can display a field for the user to enter a phone number, with validation and formatting options. A Line Break element can insert a line break between two elements, making them display on separate lines. A Text element can display a field for the user to enter text, such as a website URL
NEW QUESTION # 178
A consultant wants to proceed with a FlexCard canvas design that will display data from a legacy billing system. The legacy billing system is being extended to add a SOAP endpoint that will allow for the data to be retrieved in XML format. However, the endpoint is not ready yet.
Which data source should the team use to make progress on the design?
Answer: B
NEW QUESTION # 179
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