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Apple Apple-Device-Support Exam Overview:

Certification Vendor:	Apple
Exam Name:	Apple Device Support Exam
Exam Number:	SUP-2024-ENU (commonly referenced Apple Device Support Exam)
Exam Duration:	120 minutes
Passing Score:	75%
Exam Price:	Varies by region (typically ~USD 149, subject to Pearson VUE pricing)
Real Exam Qty:	Approximately 80 scored questions
Exam Format:	Multiple-choice single select, Multiple-choice multiple select
Certificate Validity Period:	Typically 2–3 years (varies by Apple certification policy updates)
Available Languages:	Additional localized languages (varies by region), English
Related Certifications:	Apple Certified Support Professional Apple Deployment and Management
Recommended Training:	Apple Device Support Training Course Apple Training Resources
Exam Registration:	Apple Training and Certification Apple Certification Exams Portal
Sample Questions:	Apple Apple-Device-Support Sample Questions
Exam Way:	Online proctored (Pearson VUE OnVUE) or authorized test center
Pre Condition:	No formal prerequisites required; basic familiarity with Apple devices recommended
Official Syllabus URL:	https://training.apple.com

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Apple Apple-Device-Support Exam Syllabus Topics:

Topic	Details
Topic 1	Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 2	Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 3	Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 4	Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 5	Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 6	iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 7	Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 8	Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 9	Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 10	Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.

Apple Device Support Exam Sample Questions (Q41-Q46):

NEW QUESTION # 41
Which Apple program should you join if you're in charge of testing your organization's infrastructure and its ability to work with the Apple software before public release?

A. Apple Developer Enterprise Program
B. Design for IT
C. Apple Seed for IT
D. Apple Developer Program

Answer: C

Explanation:
The Apple program that you should join if you're in charge of testing your organization's infrastructure and its ability to work with the Apple software before public release is Apple Seed for IT. This beta-testing program, available to any business organization or educational institution, allows you to evaluate the latest prerelease software versions in your unique work environments. You can test the compatibility, stability, and security of your IT infrastructure and business-critical apps with the upcoming releases of macOS, iOS, iPadOS, tvOS, and watchOS. You can also provide feedback directly to Apple and influence the development of the software1.
The other options are not suitable for this purpose, as they have different goals and requirements. Design for IT is a program that helps you design and implement solutions for Apple devices in your organization, but it does not provide access to prerelease software2. Apple Developer Program is a program that lets you distribute apps on the App Store and access developer resources, but it does not offer a dedicated channel for testing your organization's infrastructure3. Apple Developer Enterprise Program is a program that allows you to develop and deploy proprietary, internal-use apps to your employees, but it does not allow you to test the compatibility of those apps with the latest Apple software4.
References: 1: Apple Seed for IT - Apple Support. 2: Design for IT - Apple Developer. 3: Apple Developer Program - Apple Developer. 4: Apple Developer Enterprise Program - Apple Developer.

NEW QUESTION # 42
Use this image to answer the question.
Which iPad model is compatible with Apple Pencil (2nd generation)?

Answer: D

Explanation:
Option B shows an image of the iPad Air (4th generation), which is compatible with the Apple Pencil (2nd generation). The other options show images of the iPad Air (3rd generation), which is compatible with the Apple Pencil (1st generation). The iPad Air (4th generation) has a USB-C port, a 10.9-inch Liquid Retina display, and a Touch ID sensor on the top button. The iPad Air (3rd generation) has a Lightning port, a 10.5- inch Retina display, and a Touch ID sensor on the Home button. The Apple Pencil (2nd generation) has a flat edge that attaches magnetically to the side of the iPad for pairing and charging. The Apple Pencil (1st generation) has a round shape and a removable cap that covers a Lightning connector for pairing and charging. References: Apple Pencil compatibility - Apple Support, Identify your iPad model - Apple Support, iPad Air - Technical Specifications - Apple

NEW QUESTION # 43
Which wireless authentication method allows a Mac to use digital certificates to authenticate to secure wireless networks?

A. WPA Personal
B. WPA3 Enterprise
C. WPA3 Transitional
D. WPA3 Personal

Answer: B

Explanation:
WPA3 Enterprisesupports digital certificates for authentication, ideal for secure organizational networks, unlike personal modes.
* Option B: WPA Personal uses passwords.
* Option C: WPA3 Personal uses passwords, not certificates.
* Option D: Transitional is a hybrid, not certificate-based.
* Option A: Correct-enterprise-grade security.References: Apple Support - "Connect to Wi-Fi" (support.
apple.com/HT202831).

NEW QUESTION # 44
Which troubleshooting steps should you follow if Quick Start does NOT automatically discover the other device?

A. On your current device, go to Settings > Bluetooth and select your new device from the list of options.
B. Connect both devices to Wi-Fi and make sure that they ' re placed near each other.
C. Turn off Bluetooth and Wi-Fi to avoid interference when discovering devices.
D. Restart both devices and try again.

Answer: D

Explanation:
Quick Start is a feature that allows you to set up your new iOS device automatically using your current iOS device. To use Quick Start, both devices need to be running iOS 11 or later, have Bluetooth turned on, and be placed near each other. If Quick Start does not automatically discover the other device, it could be due to a temporary glitch or a network issue. Restarting both devices can help resolve the problem and allow Quick Start to work properly. References : Use Quick Start to transfer data to a new iPhone or iPad - Apple Support
, iPhone Quick Start Not Working? Here Are Fixes - iMobie , Fix iPhone Quick Start Not Working: 6 Troubleshooting Tips - OS X Daily

NEW QUESTION # 45
How do you start up in safe mode on a Mac with Apple silicon?

A. 1. Shut down your Mac, Turn on your Mac and continue to press and hold the power button. O A. 2.
When the startup options window appears, release the power button.
3. Select your startup disk, press and hold the Shift key, click Continue in Safe Mode, then release the Shift key.
4. Log in to your Mac.
B. 1. Shut down your Mac. then quickly press the power button three times. O C. 2. Wait until the startup options window appears.
3. Select your startup disk, then press and hold the Shift key until the Continue in Safe Mode button appears
4. Continue to press and hold the Shift key until the Login window appears or you're asked to log in again.
C. 1. Shut down your Mac, then press and hold the power button for three seconds.
2. When the startup options window appears, select your startup disk.
3. Click the Continue in Safe Mode button.
4. Log in to your Mac.
D. 1. Connect to power, then shut down your Mac. B. 2. Press and hold the power button for three seconds, then remove power for at least 10 seconds.
3. Wait for the Continue in Safe Mode button to appear.
4. Log in to your Mac.

Answer: C

NEW QUESTION # 46
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