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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 2	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 3	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q46-Q51):

NEW QUESTION # 46
A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.
which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?

A. Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.
B. Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy
C. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs
D. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system

Answer: D

NEW QUESTION # 47
UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

A. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item
B. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.
C. Create one decomposition relationship each via one parent class product from all commercial offerings
D. Create one decomposition relationship each from all commercial offerings to the same technical product

Answer: D

Explanation:
For multiple commercial offerings decomposing to the same CFS (Customer-Facing Service) technical product, creating one decomposition relationship for each commercial offering to the same technical product (A) is recommended. This ensures a clear and direct mapping between each commercial offering and the shared technical product.References:Salesforce Industries documentation on product modeling and decomposition relationships.

NEW QUESTION # 48
An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?

A. Design opportunity management flows and convert the opportunity to quote.
B. Design a quoting flow to negotiate price and discount approval process.
C. Design order capture and order fulfillment flows
D. Design a contract creation and contract renewal flows

Answer: A,B

Explanation:
To accommodate a request for a negotiated price, designing a quoting flow that includes a price negotiation and discount approval process (B), and managing opportunities with a flow to convert them to quotes (D), are crucial. This ensures that UT can efficiently manage custom pricing requests within the Communication Cloud environment.References:Salesforce CPQ and Sales Cloud documentation on quoting and opportunity management.

NEW QUESTION # 49
A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
B. Add the delivery zip code customer field as a header in the pricing calculation matrix
C. Configure the tax rate in the price plan and it will be added automatically when added to the cart.
D. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix

Answer: A

Explanation:
To implement attribute-based pricing with tax calculations based on the service account ' s zip code, using a custom Apex class within a pricing plan step is a scalable solution. This allows for the dynamic calculation of taxes based on configurable criteria (such as zip code) and the addition of this amount to the total price in the CPQ cart, minimizing the impact on performance by leveraging efficient Apex code execution within the pricing calculation flow.References:Salesforce CPQ documentation on custom pricing methods and Apex development for CPQ.

NEW QUESTION # 50
Universal containers want to include Product A every time they sell the bundle B.
Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?

A. Add an Auto Add rule to include product A with bundle B
B. Add a Recommendation rule for Product A when bundle B is added
C. Configure the cardinality Min as 0, Max 1 and default as 1.
D. Configure the cardinality Min as 1, Max 1 and default as 1

Answer: C

NEW QUESTION # 51
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