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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Model and Objects | 22% | - Core objects: Order, Order Summary, Fulfillment Order, Return Order - Integration with B2C Commerce and other clouds - Data relationships and flow - Custom attributes and extensions |
| Topic 2: User Experience and Customization | 13% | - Page layouts, record types, and permissions - Lightning UI configuration - Reports and dashboards design |
| Topic 3: Troubleshooting and Advanced Topics | 5% | - Debugging and error handling - Diagnose configuration and integration issues - Performance and scalability considerations |
| Topic 4: Order Management Basics | 20% | - Foundation of Order Management in Salesforce ecosystem - Integration with native Salesforce features and third-party systems - Platform architecture and core capabilities |
| Topic 5: Configuration and Process Design | 25% | - Declarative tools: Flow, Process Builder, Custom Metadata - Business rules and validation logic - Fulfillment, invoicing, and return workflows - End-to-end order process configuration |
| Topic 6: Deployment and Lifecycle Management | 15% | - Change sets and package deployment - Deployment strategies and tools - Environment management |
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NEW QUESTION # 74
Once the administrator hasactivated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to which two values?
Answer: A,E
Explanation:
Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to Active or New. These are the two order statuses that indicate that an orderhas been created or confirmed by a customer, and that it needs to be processed by Order Management. Verified Reference:https://help.salesforce.com/s/articleView?id=sf.order_management_order_api.htm&type=5
NEW QUESTION # 75
An administrator is creating a flow to manage order fulfillment The administrator creates a fault path to handle a possible error. What object record should the administrator create in the fault path to notify users of an error?
Answer: C
Explanation:
The object record that the administrator should create in the fault path to notify users of an error is Process Exception. A Process Exception is a record thatrepresents an error or exception that occurred during the order lifecycle, such as payment authorization failure, inventory allocation failure, fulfillment location assignment failure, etc. A Process Exception has a lookup relationship to the Order object,and it contains information such as the exception type, status, message, etc. Verified Reference:https://help.salesforce.com/s/articleView?id=sf.order_management_process_exception.htm&type=5
NEW QUESTION # 76
An item is not able to be fulfilled by the location assigned to the Item's Fulfillment Order. What two steps does a customer service representative need to do to move the item to a different fulfillment location?
Choose 2 answers
Answer: C,D
NEW QUESTION # 77
Which two statements about the Order Summary object are accurate?
Answer: A,D
Explanation:
Two statements about the Order Summary object that are accurate are:
It does not exist without the original Order object.An Order Summary is a record that represents the financial summary of an order that is received from an external system, such as B2C Commerce or B2B Commerce. An Order Summary has a master-detail relationship to the Order object, which means that it cannotexist without its parent Order record.
It is read-only for financial order data. An Order Summary contains financial order data, such as total amount, tax amount, discount amount, etc., that are populated from the external system when the order iscreated. These fields are read-only and cannot be edited in Order Management.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htm&type=5
NEW QUESTION # 78
Which objects can a Process Exception be related to?
Answer: C
NEW QUESTION # 79
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