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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Channel and User Group Administration	28%	- Archiving and deletion policies - Channel types and management - User group creation and administration
Topic 2: User Lifecycle Management	14%	- Authentication and access control - Guest account management - User provisioning methods
Topic 3: Workspace Administration	9%	- Workspace visibility and configuration - Workspace creation and approval process - Multi-workspace architecture design
Topic 4: Enabling Slack Success	15%	- Analytics and usage measurement - Optimization and training - Adoption strategy and best practices
Topic 5: Fundamentals	9%	- Slack paid plan features - Workspace and organization settings and dashboards - User roles and responsibilities
Topic 6: App Administration	10%	- App installation and configuration - Workflow Builder usage - Integration management
Topic 7: Security	15%	- Audit and monitoring - Security governance and compliance - Data protection and retention policies

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Salesforce Certified Slack Administrator Sample Questions (Q158-Q163):

NEW QUESTION # 158
You're the Primary Org Owner of your org's Slack Enterprise Grid instance. Your Slack instance is comprised of a Global workspace and six additional workspaces aligned to each business unit.
Your organization's Chief Product Officer (CPO) is looking for an asynchronous way to share and demo a major product release to the entire company.
What is the most efficient way for the CPO to accomplish this?
(Select the best answer.)

A. Create a public channel in the Product & Engineering workspace for everyone to join and share the new product release announcement in channel.
B. Start a Huddle in an org-wide announcements channel to screen-share, and present the new product release.
C. Record a Slack Clip in an org-wide announcements channel to screen-share, and present the new product release.
D. Record a demo outside of Slack and import the file into a multi-workspace channel.

Answer: C

Explanation:
Slack Clips are recommended for asynchronous communication:
"Slack Clips allow users to record video, screen shares, and voice messages directly in Slack, which teammates can view at their convenience." Starting a Huddle (C) is synchronous and not asynchronous. Recording outside Slack (B) and importing is less efficient. Public channels limited to specific workspaces (D) won't reach the entire org unless users join manually.
(Reference: Slack Administration Study Guide - Using Clips for Asynchronous Communication)
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NEW QUESTION # 159
You recently started working with a new external organization that will supply crucial ingredients needed to make your products. It's important to be connected with them at a moment's notice, and you've noticed that your emails often go unanswered for long periods of time. You decide to look up your key contact's email on the Slack Connect page but get no results.
What is the reason you can't find the external contact on Slack Connect?

A. The external organization is using a free version of Slack.
B. The external organization has turned off Slack Connect.
C. The external organization will not be discoverable as you don't have a Slack Connect channel with them yet.
D. The external organization has turned off Slack Connect Discoverability.

Answer: D

Explanation:
Slack Connect discoverability must be enabled by an organization for others to search and find them:
"If an external organization has disabled Slack Connect Discoverability, they will not appear in search results, even if they use Slack." It is not about whether you already have a Connect channel (A), or necessarily whether they are on a free plan (B - free plans can still accept Connect invites with some limitations). Option C (turning off Slack Connect entirely) would prevent channel creation but is not specifically why search would fail.
(Reference: Slack Administration Study Guide - Slack Connect Discoverability Settings)

NEW QUESTION # 160
You're an Org Owner at a company that doesn't allow members to manage any Slack Connect permissions. A member reaches out with a concern: they sent a Slack Connect channel invitation to the wrong external company. The invitation was approved automatically.
What should you tell the requestor? (Select the best answer.)

A. Channel history will not be visible when the external organization accepts the invitation. You can also offer to revoke the channel invitation if it has not been accepted yet.
B. The requestor can choose how much channel history will be visible when the external organization accepts the invitation. You can also offer to show them how to revoke the channel invitation if it has not been accepted yet.
C. All channel history will be visible when the external organization accepts the invitation. You can also offer to show them how to revoke the channel invitation if it has not been accepted yet.
D. All channel history will be visible when the external organization accepts the invitation. You can also offer to revoke the channel invitation if it has not been accepted yet.

Answer: C

Explanation:
Slack Connect rules state:
"Once an external organization joins a Slack Connect channel, they can see all existing channel history unless otherwise configured. Before they accept, Org Owners can revoke the pending invitation to prevent access." Thus, channel history will be visible, and the requestor should be shown how to revoke the invite.
(Reference: Slack Administration Study Guide - Slack Connect and Channel Invitation Management)
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NEW QUESTION # 161
You're a Slack Org Owner at Acme Inc. Several employees report that public channels are difficult to search and find. This results in channel sprawl or duplicative channels being created by employees. The Slack experience is now noisy and confusing. You need a solution to address this while still enabling members to create channels quickly.
What should you do?
(Select the best answer.)

A. Pin your organization's Slack Etiquette Guide to the org-wide Slack tips and tricks channel.
B. Create and communicate a channel naming and creation policy that includes channel structure and naming convention for your organization.
C. Create a process to request public channel creation through Slack admins.
D. Post a list of global org-wide public channels in your Slack announcement channels to create awareness amongst employees.

Answer: B

Explanation:
Slack recommends setting and communicating a strong channel naming and creation policy to improve discoverability and reduce confusion.
According to Slack best practices for channel management:
"A consistent channel naming convention helps employees find information more easily and prevents the creation of duplicative channels. A documented and communicated policy ensures that channel creators follow structure guidelines without needing admin intervention." Pinning guides (A) and posting lists (B) are helpful for awareness but do not solve the underlying structural issues. Requiring admins for every new channel (C) is too restrictive and counter to Slack's flexibility model.
(Reference: Slack Administration Study Guide - Channel Management and Naming Conventions)
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NEW QUESTION # 162
You're an admin in your organization's external workspace primarily used for Slack Connect conversations.
You received several complaints about inappropriate messages from an external user.
Which step should you take to eliminate inappropriate messages from this user moving forward?

A. Disconnect all shared connection points with the offensive user's organization using the Connections menu.
B. Remove the user from all of their channels in bulk using the External People menu.
C. Encourage users who reported the messages to use the /leave slash command in each conversation with the offensive user.
D. Mute the offensive user in each of the channels where they have membership using the channel Settings menu.

Answer: B

Explanation:
Slack recommends:
"Admins can remove external members from all Slack Connect channels in bulk via the External People Management dashboard." Disconnecting all shared connections (A) is extreme and affects the entire organization. Muting (C) only hides messages for individuals. /leave (D) only removes users themselves, not the offender.
(Reference: Slack Administration Study Guide - Managing External Users)
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NEW QUESTION # 163
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