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Salesforce FS-Con-101 Exam Syllabus Topics:

Section	Weight	Objectives
Managing Inventory	8%	- Select inventory and price book models - Manage products, consumption, and returns
Managing Scheduling and Optimization	28%	- Manage service appointment lifecycle and assignment - Configure scheduling policies and optimization rules - Use dispatcher console and scheduling tools - Set up operating hours and availability
Managing Assets	5%	- Track asset history and maintenance - Maintain assets and asset relationships
Configuring Maintenance Plans	5%	- Schedule recurring work - Design and implement maintenance plans
Managing Work Orders	23%	- Manage work order lifecycle, line items, and milestones - Configure work order processes, types, and parameters - Relate work orders, service appointments, and products
Permissions and Sharing	5%	- Manage territory visibility and sharing rules - Configure permission sets and access
Managing Resources	16%	- Manage time sheets, operating hours, and skills - Set up and manage crews and resource types - Configure service territories and membership - Understand license types and deployment
Configuring Mobility	10%	- Distinguish mobile app capabilities - Enable mobile workflows and sign-off processes - Configure Field Service mobile app settings

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Salesforce FS-Con-101 Exam Assessment, Exam FS-Con-101 Answers

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Salesforce Certified Field Service Consultant Sample Questions (Q40-Q45):

NEW QUESTION # 40
Which configuration can Universal Containers use to brand the Salesforce Field Service mobileapp?

A. Company style sheets
B. Company address
C. Company colors
D. Company logo

Answer: D

Explanation:
This configuration can be used to brand the Salesforce Field Service mobile app by uploading a custom logo image that appears on the app's login screen and navigation bar. References:https://help.salesforce.com/s
/articleView?id=sf.fs_mobile_branding.htm&type=5

NEW QUESTION # 41
Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs toalso update the Service Appointment and the Case that are associated to the Work Order.
What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?

A. oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.
B. Quick Actions that launcha Flaw on Cases, WorkOrders and Service Appointments with required fields.
C. Process Builder on Case to update the Service Appointment and Work Order.
D. Lightning Component with required fields to update the Case, Work Order and Service Appointment.

Answer: A

Explanation:
This option allows capturing the required information on the work order and updating the related case and service appointment records using a flow. References:https://help.salesforce.com/s/articleView?id=sf.
fs_mobile_quick_actions.htm&type=5

NEW QUESTION # 42
Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time.
How should a Consultant implement this requirement?

A. Create two Service Crews.
B. Create a single Service Appointment.
C. Create a crew with two Technicians.
D. Create a work rule with two required skills.

Answer: C

Explanation:
This option allows creating a service resource that represents a group oftechnicians who work together on the same service appointment. References:https://help.salesforce.com/s/articleView?id=sf.fs_crew_management.
htm&type=5

NEW QUESTION # 43
Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?

A. Create custom reports and reference the Parent Asset and Root Asset fields.
B. Use standard reports and reference the Parent Asset and Root Asset fields.
C. Enable and customize the View Asset Hierarchy action.
D. Usethe Assets without Products report.

Answer: B

Explanation:
This option allows reporting on assets and their attributes, including hierarchical relationships, by using the standard asset reports and fields. References:https://help.salesforce.com/s/articleView?id=sf.
fs_asset_hierarchy.htm&type=5

NEW QUESTION # 44
Universal Containers currently tracks itscustomers' entitlements to support utilizing Salesforce Service Cloud.
Service calls that require a Technician to go to the customer's location require the creation of a Work Order.
Once the Agent confirms that the customer and product are eligible for on-site support, a Work Order is manually created.
On which object should the Consultant define a Quick Action to create the Work Order?

A. Entitlement
B. Contact
C. Case
D. Opportunity

Answer: C

Explanation:
A quick action is used to create a record from another recordwith predefined field values. By defining a quick action to create a work order from a case, the agent can easily create a work order for on-site support after verifying the customer's entitlement and product.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_quick_actions.htm&type=5

NEW QUESTION # 45
......

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