2026 ITIL-4-CDS Real Brain Dumps - ITIL 4 Specialist: Create, Deliver and Support Realistic Updated CBT Free PDF Quiz

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Section	Objectives
Value Stream Design and Development	- Designing service value streams 1. Customer journey mapping 2. Service design considerations
Information and Technology	- Supporting technologies 1. Automation and tool integration 2. Service management technologies
Organizational Structure and Teams	- Team culture and collaboration 1. Workforce planning and development 2. Team capabilities and competencies
Prioritization and Work Management	- Work planning and prioritization 1. Capacity and demand management 2. Backlog management
Create, Deliver and Support Practices	- Service performance and quality 1. Continual improvement 2. Monitoring and measurement - Supporting management practices 1. Change enablement 2. Incident management 3. Knowledge management 4. Service desk 5. Problem management
Introduction to Create, Deliver and Support	- Core concepts of service value streams 1. Value streams and workflows 2. Service value system integration

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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q56-Q61):

NEW QUESTION # 56
A large organization has a centralized service desk, and many different teams that help to resolve incidents and manage service requests. They also use many different suppliers to support these activities.
What is the minimum number of different value streams that they need, in order to manage this work?

A. One value stream for all activity that arrives via the service desk
B. One value stream for resolving incidents, and a separate value stream for managing service requests
C. One value stream for the organization, and separate value streams for each team
D. One value stream for the organization, and separate value streams for each supplier

Answer: A

NEW QUESTION # 57
In a mature ITIL 4 practice environment, incidents are automatically generated from monitoring events, enriched with CI data from the CMDB, and routed through automated priority matrices.
Major-incident teams must be alerted based on dynamic impact thresholds, and linked knowledge articles should surface during ticket resolution. Which ONE practice is accountable for defining and governing this entire ticket lifecycle from auto-creation and CI integration to automated escalations, major-incident protocols, and closure criteria?

A. Incident Management practiceright
B. Problem Management practice
C. Event Management practice
D. Service Request Management practice

Answer: A

Explanation:
The Incident Management practice owns the complete lifecycle of unplanned service disruptions.
It defines how incidents are captured whether via user reports or automated event triggers, how CI attributes inform categorization and impact assessment, and how dynamic priority matrices drive automated escalations. It also prescribes major-incident procedures, integrates knowledge- article recommendations into the resolution workflow, and enforces closure criteria once service restoration is verified.

NEW QUESTION # 58
Which statement about `service integration as a service' isCORRECT?

A. The service integrator provides services and manages other vendors
B. The service integrator does not deliver any services to the organization
C. The service integrator can be easily replaced by other vendors to leverage better pricing
D. Multiple vendors provide the service integration and management function

Answer: A

NEW QUESTION # 59
An organization wants to encourage its employees to suggest improvements to its practices.
However, employees are reluctant to suggest improvements because their suggestions have been ignored in the past. The employees do not trust their managers to be open and transparent.
Which concept should be applied to overcome this challenge?

A. Working with a customer-oriented mindset
B. Shift-left
C. A continual improvement culture
D. Workforce planning and management

Answer: C

NEW QUESTION # 60
Sunrise Bank reorganized its customer support function into cross-functional, end-to-end value- stream teams that include service desk analysts, incident responders, problem managers, and change coordinators. After three months, teams still dispute task priorities, handoff delays persist, and customer satisfaction scores vary widely. According to ITIL 4 principles and the four dimensions of service management, which ONE action should leadership prioritize to establish clear accountability, align objectives, and improve collaboration?

A. Implement strict, role-based SLAs for every handoff between functional specialties, with automated escalation on breach
B. Collaboratively develop a team charter that defines end-to-end value-chain responsibilities, shared outcome-focused KPIs, and decision-making guidelinesright
C. Rotate members through each functional specialty on a one-month cycle to broaden individual skill sets
D. Institute weekly facilitated stand-up meetings for each value-stream team to review progress and reassign tasks

Answer: B

Explanation:
A jointly created team charter aligns all members on shared objectives, clarifies end-to-end ownership, embeds collective KPIs, and supports ITIL 4's guiding principles of collaborate and promote visibility.

NEW QUESTION # 61
......

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