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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Platform Administrator |
| Exam Number: | Plat-Admn-201 |
| Exam Duration: | 105 minutes |
| Exam Price: | $200 USD (plus applicable taxes, varies by region) |
| Certificate Validity Period: | Maintenance required per Salesforce release cycle (no fixed expiration, ongoing maintenance exams required) |
| Real Exam Qty: | 60 (approximately) |
| Exam Format: | Multiple Choice, Multiple Select |
| Available Languages: | German, Spanish, French, English, Portuguese (Brazil), Japanese |
| Passing Score: | 65% |
| Related Certifications: | Salesforce Certified Platform App Builder Salesforce Certified Advanced Administrator Salesforce Certified Platform Developer I |
| Recommended Training: | Advanced Administrator Learning Path Salesforce Admin Beginner Trail |
| Exam Registration: | Salesforce Certification Registration Pearson VUE Salesforce Exams |
| Sample Questions: | Salesforce Plat-Admn-201 Sample Questions |
| Exam Way: | Online proctored exam or onsite test center via Pearson VUE |
| Pre Condition: | No mandatory prerequisites; basic Salesforce platform knowledge recommended |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/administrator |
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NEW QUESTION # 80
Cloud Kicks' management team is hoping to increase user productivity by switching to consoles instead of the current traditional Salesforce user interface. What should a Platform Administrator use to implement this request?
Answer: B
Explanation:
To transition users from a standard "tab-based" application to a Lightning Console app, the Platform Administrator must use the App Manager in Setup. The App Manager is where all Lightning apps are created, edited, and assigned to user profiles. Within the App Manager, the admin can create a new app and select "Console Navigation" as the navigation style. Console apps allow users to work on multiple records simultaneously in a workspace tab-based layout, which is highly effective for productivity in fast-paced environments like sales or support. The Lightning App Builder (Option A) is used to design the pages within the app, but the app's overall structure and navigation style are defined in the App Manager. Screen Flow (Option B) and Omni- Channel (Option D) are specialized tools that can be used within a console but do not create the console app itself.
NEW QUESTION # 81
The Cloud Kicks sales team has asked that two of the fields that appear on the Opportunity cards in Kanban view be changed to make the cards more meaningful. Which feature should a Platform Administrator access to make this change?
Answer: B
Explanation:
In the Salesforce Lightning Experience, the fields displayed in the "header" of a record and on the cards in the Kanban view are controlled by the Compact Layout. Each object has a System Default compact layout, but a Platform Administrator can create custom ones to prioritize the most important information, such as "Account Name" and "Close Date." By editing the primary compact layout for the Opportunity object, the admin directly controls which fields the sales team sees as they drag and drop deals through the Kanban stages. While Page Layouts (Option C) control the main record detail page and Kanban Settings (Option D) control which field is used for columns and summaries, the individual "card" content is always driven by the Compact Layout. This ensures that users can quickly gather key context without needing to open every individual record.
NEW QUESTION # 82
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager. Which feature should a Platform Administrator configure to meet this requirement?
Answer: D
Explanation:
Case Escalation Rules are specifically designed to automate actions when a case has remained in a certain state for a defined period of time. In this scenario, the requirement involves two specific time-based triggers: moving the case after 2 hours and alerting a manager. Escalation rules allow the administrator to define "Escalation Actions" that execute when the time threshold is reached, such as "Reassign to Queue" and "Notify Manager". Case Assignment Rules (Option D) only fire when a case is first created or manually triggered, not after a time delay. Reports (Option A) and Dashboards (Option B) provide information but do not physically move records or perform automated reassignments.
NEW QUESTION # 83
A sales manager at Cloud Kicks would like a dashboard to emphasize some important data and tell a more compelling data story to the sales reps. How should a Platform Administrator achieve this for the sales manager?
Answer: D
Explanation:
In Salesforce Lightning Dashboards, Text Widgets allow administrators to add descriptive text, titles, and custom narratives directly alongside data visualizations. This is a key feature for "telling a compelling data story" because it allows the admin to provide context, explain the significance of certain charts, or provide instructions and motivational messages to the team. By adding text widgets, a dashboard moves from being a collection of raw charts to a guided analytical experience. The Highlights Panel (Option C) is a feature of Record Pages, not Dashboards. Assigning tasks (Option B) or sending mass emails (Option D) are communication methods but do not enhance the visual or narrative quality of the dashboard itself. Text widgets empower administrators to highlight trends and call out specific goals, making the data more actionable and easier to interpret for the sales reps.
NEW QUESTION # 84
A Platform Administrator at Ursa Major Solar has been asked to change the Work Item and Project custom object relationship from a master-detail to a lookup. Which scenario prevents the administrator from fulfilling this requirement?
Answer: A
Explanation:
Comprehensive and Detailed 150 to 200 words of Explanation From Salesforce Topics:
A master-detail relationship can be converted to a lookup relationship only when Salesforce dependency rules tied to the master-detail structure are removed first. The key blocker in this scenario is the presence of roll-up summary fields on the master object. Roll-up summary fields depend on a master-detail relationship because they aggregate values from child records to the parent. Once the relationship becomes a lookup, that roll-up behavior is no longer supported, so Salesforce prevents the conversion until those roll-up summary fields are deleted or otherwise replaced. This is why option B is the correct answer. The other options do not block the conversion in the same way. A lookup field can still contain values after conversion, and a required lookup can be configured separately. A junction object is used for many-to-many designs, but it is not required simply to change a master-detail relationship to lookup. Salesforce documentation consistently ties roll-up summary capability to master-detail relationships, which is the decisive rule here.
NEW QUESTION # 85
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