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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: CSDM Fundamentals | 20% | - Common Service Data Model
|
| Topic 2: Insight | 10% | - Reporting and Visibility
|
| Topic 3: Configuration | 15% | - CMDB Architecture
|
| Topic 4: Govern | 25% | - CMDB Governance
|
| Topic 5: Ingest | 30% | - Identification and Reconciliation
|
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100. Frage
A CMDB Configuration Manager is reviewing the metrics on the CMDB Health Dashboard -- Correctness Scorecard for the Server class, which consists of 60,000 servers in the CMDB.
For the Duplicate metric, it shows Healthy CIs / Evaluated = 59,000 / 60,000 For the Orphan metric, it shows Healthy CIs / Evaluated = 45,000 / 50,000 Which configuration explains the difference in the scope of Server CIs evaluated (60,000 vs
50,000) between the two metrics?
Antwort: D
101. Frage
The followingidentification rulefor aHardware CI classhas been defined
Two new CI records are imported into theHardwareclass of the CMDB:
CI1: Thenameof this CI record matches the name of an existing CI record in the CMDB.
CI2: TheIP addressof this CI record matches the IP address of an existing CI record in the CMDB.
Which is correct based on the identification rule and the imported CI records?
Antwort: C
Begründung:
This question tests understanding of how theIdentification and Reconciliation Engine (IRE)evaluates incoming CI data againstIdentification Rulesand theirpriority orderinServiceNow.
From the identification rule shown:
Serial number (+ type)# Priority 100
Serial number# Priority 200
Name (Hardware)# Priority 300
MAC address + name (Network Adapter)# Priority 400
For a CI to beidentified and matched, the incoming record must satisfyone complete identifier entryexactly as defined for that class.
CI1 (Name match only)
Although thenamematches an existing Hardware CI,name aloneis alow-priority identifier (300)and isnot sufficientto uniquely identify a Hardware CI unless no higher-priority identifiers existandthe identifier entry criteria are fully satisfied. In practice, Hardware identification relies onserial number-based identifiers, not name-only matching, to avoid false positives. Therefore, CI1cannot be confidently matchedand is inserted as anew record.
CI2 (IP address match)
IP address is not part of any Hardware identification ruleshown. IP address is typically used for discovery correlation or network relationships, not as a primary Hardware identifier. Since no identifier entry includes IP address, CI2does not match any valid identification ruleand is also inserted as anew record.
Becauseneither CI satisfies a valid identifier entry,both records are inserted as new CIs.
102. Frage
A Service Desk Manager wants to use Unified Map to find active incidents or problems for a selected CI.
Which panel provides these details?
Antwort: C
Begründung:
The Related items panel displays records associated with the selected CI, including active incidents, problems, changes, and other task-related information. This allows the Service Desk Manager to move from the CI's topology to the operational records currently affecting or involving that CI.
The Overview panel presents summarized CI information. The Attributes panel displays field values belonging to the CI. The Application services panel identifies service associations and dependencies, but it is not the primary panel for listing related Incident and Problem records.
Unified Map is intended to combine CI details, relationships, service context, and operational information in a single graphical experience. Its filtering capabilities also allow users to focus on relevant CI types and business-critical elements when analysing a service or CI topology.
Therefore, Related items is the panel that provides the required active task information.
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103. Frage
A Configuration Manager needs to enable a CMDB Data Manager policy to remove records from a CI class while retaining the ability to restore them within a specified period.
Which policy type should the Configuration Manager create?
Antwort: A
Begründung:
Archive is the correct policy type because the requirement is not permanent removal; it is controlled removal with the ability to restore records within a defined retention period. In CMDB Data Manager, archive policies support CMDB data lifecycle governance by moving eligible CI records out of active operational use while preserving them for recovery, audit, or historical review. This is different from Delete, which is used when records should be removed permanently and restoration is not the intended governance outcome. Certification is used to validate specific CI attributes, not remove records. Retire changes or manages lifecycle state but does not satisfy the specific requirement to remove records while preserving restore capability. Therefore, when the objective is to reduce active CMDB volume while retaining recoverability, the correct Data Manager policy type is Archive.
104. Frage
Drag and Drop Question
ACMDB Administrator seeks to understand the available tools for preventing addressing, and remediating duplicate CIs Drag and drop each feature with the corresponding outcome Some options may not apply.
Antwort:
Begründung:
Explanation:
In ServiceNow, duplicate CI management spans detection, insight, and remediation:
The CMDB Health Dashboard Correctness surfaces where duplicates exist and their impact, providing visibility and prioritization.
Certification Tasks support governed resolution, allowing assignment to individuals or groups to validate and correct data.
De-duplication Templates enable bulk remediation, ideal when standardized merge rules can be applied across many duplicates.
The Duplicate CI Remediator offers a guided, record-by-record wizard, preserving relationships and history for safer individual resolutions.
De-duplication Tasks are the work items generated by these processes, but they do not themselves represent an outcome--hence not applicable.
This mapping aligns with CMDB Data Foundations best practices, ensuring duplicates are identified, prioritized, and remediated efficiently and safely.
105. Frage
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CIS-DF Fragenkatalog: https://www.pass4test.de/CIS-DF.html