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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Risk Optimization | 19% | - Risk Governance
|
| Topic 2: IT Resources | 15% | - Resource Optimization
|
| Topic 3: Benefits Realization | 26% | - Value Delivery
|
| Topic 4: Governance of Enterprise IT | 40% | - Governance Frameworks
|
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NEW QUESTION # 172
Business management is seeking assurance from the CIO that controls are in place to help minimize the risk of critical IT systems being unavailable during month-end financial processing. What is the BEST way to address this concern?
Answer: C
NEW QUESTION # 173
An enterprise's chief information officer (CIO) has been receiving complaints from business executives regarding the amount their units are being charged for IT services. To maintain a good relationship with business peers, the CIO wants to be responsive to these complaints. To address this issue, the FIRST step should be to:
Answer: A
Explanation:
The first step to address the issue of complaints from business executives regarding the amount their units are being charged for IT services should be to quantify consumption and service level agreement (SLA) achievements per business unit. This will help the CIO to understand the actual usage and performance of IT services by each business unit, as well as to justify and communicate the chargeback rates based on the value and quality of IT services delivered. Quantifying consumption and SLA achievements can also help identify and address any inefficiencies, discrepancies, or gaps in IT service delivery or chargeback methods.
Agreeing to reduce charge rates and improve relationship management with the business, looking into outsourcing of support functions to drive down the cost structure, and asking the CFO about budget revisions for the business units' IT expenditures are possible steps to take after quantifying consumption and SLA achievements, but they are not the first step. Agreeing to reduce charge rates without understanding the underlying causes of the complaints may result in underfunding or underpricing of IT services, which may affect their quality and sustainability. Improving relationship management with the business is important, but it should be based on transparent and accurate information about IT service consumption and chargeback. Looking into outsourcing of support functions may reduce the cost structure, but it may also introduce new risks and challenges for IT governance and management. Asking the CFO about budget revisions may help align IT expenditures with business priorities, but it may not address the root causes of the dissatisfaction with IT chargeback.
NEW QUESTION # 174
Which of the following should be the PRIMARY consideration for an enterprise when prioritizing IT projects?
Answer: A
Explanation:
When prioritizing IT projects, the primary consideration for an enterprise should be the impact on the business due to expected project outcomes, because this would align the IT investments with the enterprise's strategic objectives and value creation. The impact on the business can be assessed by using criteria such as return on investment (ROI), net present value (NPV), risk exposure, customer satisfaction, and competitive advantage12. Reference:= ISACA, CGEIT Review Manual, 7th Edition, 2019, page 31-32.
NEW QUESTION # 175
A review of the effectiveness of IT governance within an enterprise has revealed that several innovation improvement initiatives are failing. An analysis shows a lack of stakeholder buy-in to the improvements. Implementing which of the following would have prevented this problem?
Answer: B
Explanation:
A change management program is the best option to prevent the problem of a lack of stakeholder buy-in to the innovation improvement initiatives, because it is a systematic and structured approach to managing the human side of change and ensuring that the stakeholders are engaged, informed, and committed to the change process. A change management program can help to identify and analyze the stakeholders, their needs, expectations, and concerns, and develop appropriate strategies and actions to communicate, educate, involve, and support them throughout the change journey. A change management program can also help to assess and address the potential risks, barriers, and resistance to change, and monitor and measure the effectiveness and outcomes of the change initiatives. According to Making Change Happen: 5 Keys to Driving Successful Change Initiatives, "Stakeholders are all the people who affect or are affected by the change initiative. Project participants can't make the change happen by themselves. They need champions and supporters. It's important to align stakeholders around the overall vision and then actively engage them throughout the process."
NEW QUESTION # 176
An enterprise recently experienced a major breach that was escalated effectively. However, the recovery took far longer than expected, resulting in significant financial loss. Which of the following is MOST likely the root cause of this scenario?
Answer: B
Explanation:
The most likely root cause in this scenario is that thebusiness continuity plan (BCP) was not recently tested.A plan may exist and be theoretically sound, but without testing, organizations cannot assess whether recovery procedures work effectively under real conditions.
Testing ensures that time estimates are realistic, personnel understand their roles, and systems perform as expected. A lack of testing results in delays, confusion, and extended recovery times-even with escalation processes functioning well.
Reference:
CGEIT Review Manual: Domain 4 - Risk Optimization, Continuity Management COBIT 2019: DSS04 (Manage Continuity).
NEW QUESTION # 177
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