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Salesforce EX-Con-101 Exam Syllabus Topics:

Section	Weight	Objectives
Discovery and Scoping	18%	- Identify key stakeholders and user personas - Assess organizational readiness for digital transformation - Understand customer business objectives and challenges - Define scope and create solution design
Implementation and Integration	28%	- Implement Einstein bots and chat functionality - Configure SSO and authentication providers - Integrate external systems via APIs and connected apps - Build and configure Experience Builder pages and components - Implement search functionality and content tagging - Configure email and notification templates
Change Management and Training	13%	- Create training materials and end-user guides - Define support processes and escalation paths - Develop user adoption strategy and documentation - Plan and execute change management activities
Solution Design and Business Logic	28%	- Implement security model (profiles, permission sets, sharing rules) - Configure navigation, menus, and site structure - Set up and manage CMS content and files - Configure Lightning Web Components for customizations - Design Experience Cloud site architecture (themes, templates, branding) - Design data access and visibility rules
Analytics and Monitoring	13%	- Conduct user feedback collection and optimization - Implement error handling and logging - Configure Site.com analytics and reporting - Monitor site performance and user engagement

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Salesforce Certified Experience Cloud Consultant Sample Questions (Q54-Q59):

NEW QUESTION # 54
Northern Trail Outfitters has configured chat so customers can quickly get answers to their questions bychatting with an agent while browsing the Experience site.
How should an administrator embed the chat window in an Experience site?

A. Add the Embedded Service component to Builder pages.
B. Create a custom component using the Embedded Service API.
C. Create an Embedded Service quick action.
D. Configure the Embedded Service connector.

Answer: A

Explanation:
The Embedded Service component allows you to embed a chat window in your Experience Cloud site, so customers can chat with agents while browsing the site. You can add the Embedded Service component to any Builder page and configure its properties, such as the chat button label, pre-chat fields, and offline support.

NEW QUESTION # 55
AW Computing wants to create a site that gives customers access to Knowledge articles and peer-to-peer conversations, with the aim of decreasing the number of calls to its support organization.
What should AW Computing do to accomplish this goal?

A. Create a site with the Marketing Microsite template
B. Create a site with the Customer Service template
C. Open its Slack implementation to all customers
D. Give access to its internal orgs using Chatter groups

Answer: B

Explanation:
To create a site that gives customers access to Knowledge articles and peer-to-peer conversations, AW Computing should use the Customer Service template. The Customer Service template is a pre-built site thatincludes features such as Knowledge, Chatter, Cases, and Topics. AW Computing can use this template to provide self-service options to its customers, such as browsing orsearching for articles, posting or answering questions, creating or viewing cases, andfollowing or filtering topics. This can help AW Computing reduce the number of calls to its support organization.

NEW QUESTION # 56
Universal Containers (UC) isimplementing a community for its retailers.
How can UC give retail store managers access to the records owned by their peers and subordinates?

A. Give retail managers Super User access.
B. Put retail managers in a manager role.
C. Set OWD to public, and manage access via Apex Sharing.
D. Email retail managers best practiceson how to manually share data.

Answer: A

Explanation:
This option allows UC to give retail store managers access to the records owned by their peers and subordinates. Super User access isa feature that grants community users access to records that are owned by users who have the same role or a role below them in the role hierarchy. Super Useraccess can be enabled for partner users or customer users with Customer Community Plus or Partner Community licenses2

NEW QUESTION # 57
How can records owned by Customer Community users be shared with internal users?

A. Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.
B. Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.
C. Create aSharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.
D. Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.

Answer: B

Explanation:
The administrator should create a digital experience for agents and share the URL with employees. A digital experience is a branded online destination that allows you to connect with your customers, partners, or employees. By creating a digital experience for agents, the administrator can provide them with a portal where they can view Knowledge articles and chat live with a support agent. By sharing the URL with employees, the administrator can allow them to access the digital experience as well.

NEW QUESTION # 58
Ursa Major Solar (UMS) is building a portal for its premium B2B customers, Customer will be able to access their account information, open cases, download NDAs, and create dashboards Which user license allows UMS to meet these requirements?

A. Customer Community
B. Platform Portal
C. Commerce Portal
D. Channel Account

Answer: B

Explanation:
Platform Portal is a user license type that allows users to access custom objects and asubset of standard CRM objects, such as accounts, contacts, cases, and dashboards. This license type is suitable for UMS's premium B2B customers who need to access their account information, open cases, download NDAs, and create dashboards.

NEW QUESTION # 59
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