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| Section | Objectives |
|---|---|
| Topic 1: Integrate External Systems and Data Sources | - Connecting Azure services and APIs - Using Power Automate for workflow orchestration - Integrating Dataverse and Power Platform components |
| Topic 2: Deploy, Monitor, and Optimize AI Agents | - Iterative improvement and lifecycle management - Publishing and deploying copilots - Monitoring performance and analytics |
| Topic 3: Build and Configure AI Agents in Copilot Studio | - Configuring actions, plugins, and connectors - Using generative AI and prompt engineering in Copilot Studio - Creating and configuring copilots and topics |
| Topic 4: Plan and Design Copilot Studio AI Agents | - Selecting Copilot Studio capabilities and architecture approach - Designing conversation flows and agent behavior - Requirements analysis for AI agent solutions |
| Topic 5: Governance, Security, and Compliance | - Managing access control and authentication - Environment management in Power Platform - Data protection and responsible AI practices |
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NEW QUESTION # 29
A company is extending agents in Copilot Studio with both external capabilities and enterprise content access. Some user requests require grounded answers, while other requests require executing actions.
To meet the business needs, the agent must meet the following requirements:
Ground answers using results from enterprise data.
Invoke callable functions exposed through a standardized tool interface.
Write an update to a system by using an authenticated action during the conversation.
You need to integrate the correct approach to meet the requirements.
Answer:
Explanation:
NEW QUESTION # 30
A company is building an agent topic in Copilot Studio.
The topic must meet the following requirements:
- Collect structured user input in a single step.
- Store the submitted values for use later in the conversation.
You need to configure the topic based on the requirements.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Answer: A,E
Explanation:
To meet your requirements in Copilot Studio, you must use an Adaptive Card with input fields and an Action.Submit button within a Question node. This allows you to collect structured data in a single step, store the responses as variables, and ensure maximum compatibility by using the standard schema.
Step-by-Step Implementation
1. Add a Question Node: In your topic authoring canvas, add a new node and select Ask a question.
2. Set the Text Prompt: Type a brief message introducing the form (e.g., Please fill out the form below).
3. Change the Input Type: Click on the dropdown menu next to Identify in the Question properties panel. Change it from a standard entity type to Adaptive Card.
4. Paste the JSON Schema: Switch the card editor view to JSON edit mode and paste the schema provided below.
5. Map Your Variables: After saving the JSON, Copilot Studio will automatically detect the input fields based on their "id" attributes. Go to the Save response as section of the node to map these inputs to topic variables for later use.
Reference:
https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/configure-bot-virtual-agent
NEW QUESTION # 31
A company is designing an agent flow that includes human in the loop stages during execution.
The company requires that the agent flow perform the following actions:
Must wait for a human decision before it resumes.
Must collect information and then continue execution.
You need to configure the flow behavior.
Answer:
Explanation:
Explanation:
Approval stage # Wait for a response and branch according to the decision; Information-collection stage # Wait for a response and capture the submitted inputs.
Comprehensive and Detailed Explanation From Microsoft AB-620 Study Guide: An approval is a decision gate. The flow must pause until the reviewer responds, then branch to the appropriate approved, rejected, or other outcome path. Information collection also pauses, but its purpose is to capture supplied values and make them available to later actions in the same run. Sending a request or notification and continuing immediately would break both requirements because downstream processing could occur before the human response exists. The action should have a defined timeout and an escalation or cancellation path so a missing response does not leave the process suspended indefinitely. The flow should store the response, responder identity, timestamp, and any comments needed for audit. Sensitive information should not be requested through an inappropriate channel and should be protected in logs and variables. Testing must cover approval, rejection, corrected information, timeout, and unauthorized-responder cases. This produces a controlled human-in-the-loop design rather than a simple alert that has no effect on execution. Study Guide alignment: Plan and configure agent solutions > Create and monitor agent flows in Copilot Studio > Create a human-in-the-loop agent flow.
NEW QUESTION # 32
You need to configure the agent in Copilot Studio to use internal and external partner knowledge sources to answer user questions about the airline services.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Answer: B,C
Explanation:
* A. Use a Microsoft Graph connector to index the partner's travel advisory content. Microsoft 365 Copilot connectors-formerly called Microsoft Graph connectors-index non-Microsoft enterprise content into Microsoft Graph, making it available for semantic knowledge grounding and citations.
Microsoft Learn: Copilot connectors
* D. Add the internal policy documents as a knowledge source. The SharePoint PDFs and policy documents should be connected as agent knowledge so generative answers can retrieve and summarize the relevant content. This is scalable and avoids manually maintaining document-specific topics.
Microsoft Learn: SharePoint knowledge sources
B violates the requirement to avoid manually authored Q & A topics. C could produce ungrounded responses from unapproved public sources and would not satisfy the airline's accuracy, security, or compliance requirements.
NEW QUESTION # 33
A company has an approved custom connector that uses a REST API for an internal system.
An agent in Copilot Studio must call this connector during conversations to retrieve or update data.
To meet the business needs, the solution must meet the following requirements:
Make the connector actions available for the agent to invoke.
Ensure authentication is handled at the service level, not per user.
Pass conversation context into the connector when it is called.
Surface the returned data of the connector to the user in the conversation.
You need to configure the agent and the connector action to meet the requirements.
What should you configure for each requirement? To answer, move the appropriate configurations to the correct requirements. You may use each configuration once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Requirement
Correct configuration
Make connector actions available for the agent to invoke.
Add the connector as a tool in the agent.
Handle authentication at the service level, not per user.
Create or reuse a connection for the connector.
Pass conversation context into the connector when called.
Map topic variables to the tool inputs.
Surface the connector's returned data to the user.
Parse the JSON response and assign it to a topic variable.
Adding the approved connector as an agent tool exposes its defined REST operations to Copilot Studio. The tool can then be called explicitly from a topic or selected dynamically by generative orchestration, depending on its configuration.
A connector connection stores the authentication configuration required to call the underlying service. Among the provided choices, creating or reusing that connection is the correct service-authentication action. For strict service-level authentication, the tool must additionally be configured under Credentials to use with Maker- provided credentials . Creating a connection alone does not guarantee this behavior if the tool remains configured to use end-user credentials.
Topic variables containing conversation context-such as a customer identifier, ticket number, or requested operation-are mapped to the connector tool's input parameters. This ensures the REST request receives values collected earlier in the conversation.
When the connector returns structured JSON, the relevant values must be parsed and stored in a topic variable. That variable can then be referenced in a message, adaptive card, or subsequent topic node to present the returned information to the user.
Relevant study-guide area: Integrate and extend agents in Copilot Studio # Add tools to agents # Add a tool by using an existing custom connector . See Use connectors in Copilot Studio agents and Add tools to custom agents .
NEW QUESTION # 34
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