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| Section | Weight | Objectives |
|---|---|---|
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Process IoT alerts and work order creation - Configure IoT integrations and alerts - Manage asset IoT connections and monitoring - Implement connected field service scenarios |
| Scheduling and Dispatch (20-25%) | 20-25% | - Manage scheduling options and requirements - Optimize schedules using resource scheduling optimization - Configure map view and route optimization - Handle scheduling conflicts and rescheduling - Schedule work orders using various methods - Configure schedule board and board features |
| Manage Work Orders (20-25%) | 20-25% | - Handle work order incidents and resolutions - Process work order inspections and recommendations - Manage work order products, services, and notes - Configure work order lifecycle and statuses - Manage work order reporting and analytics - Create and manage work orders |
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure Field Service Mobile app settings - Handle offline capabilities and synchronization - Manage mobile forms and workflows - Configure resource and technician mobile experiences |
| Configure Field Service (20-25%) | 20-25% | - Set up and configure resource characteristics and skills - Configure work order types and incident types - Implement security roles and field service settings - Configure pricing, billing, and cost entities - Configure Field Service organizations and structures - Configure scheduling configurations and booking setup - Set up and configure customer assets |
| Manage Inventory and Procurement (15-20%) | 15-20% | - Process purchase orders and returns - Configure warehouse and inventory settings - Configure product inventory and item associations - Handle inventory adjustments and transfers - Manage inventory levels and stock locations |
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NEW QUESTION # 10
As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience.
Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes.
You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities.
Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?
Answer: D
Explanation:
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident- types
NEW QUESTION # 11
You are a Dynamics 365 for Field Service Mobile Administrator (FSM).
When technicians log into FSM, they receive the following message:
"Your organization has not configured Field Service Mobile."
You log into FSM and cannot reproduce the issue with your login.
What must you do to fix the issue?
Answer: B
Explanation:
Your Organization has not configured the Field Service Mobile app with the correct project.
https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-faq
NEW QUESTION # 12
A work order has been created with Bharti Airtel as the Billing Account and Airtel Kolkata as the Service Account.
You need to determine the account where various work order information originates. The sheeted work order type and entitlement do not have any of this information.
Which account belongs to each piece of work order information? To answer, drag the appropriate account to the correct piece of work order information. Each account may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
Explanation:
A close-up of a computer screen Description automatically generated
NEW QUESTION # 13
A customer experience manager wants to share a technician's phone number with a customer.
The customer needs to be able to see the phone number in the customer experience portal and be able to communicate directly with the technician.
The customer reports that they are not able to see the phone number in the portal.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Answer: B,E
NEW QUESTION # 14
Your organization wants to use the new Microsoft Dynamics 365 Field Service mobile app.
You need to ensure this app works for the technicians.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Answer:
Explanation:
1 - Access the Field Service mobile app...
2 - Assign Field Service-Resource role for...
3 - Assign Field Service-Dispatcher field security..
NEW QUESTION # 15
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