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Microsoft MB-280 Exam Syllabus Topics:

Section	Objectives
Implement security and governance	- Security model 1. Security roles and privileges 2. Business units and teams - Field and record security 1. Access control and sharing rules 2. Field-level security profiles
Configure automation and integrations	- Integration scenarios 1. Plugin and extension overview 2. Integration with other Dynamics 365 apps - Power Platform automation 1. Business process automation scenarios 2. Power Automate flows for Dynamics 365
Configure Dynamics 365 Customer Experience applications	- Configure model-driven apps 1. App navigation and sitemap configuration 2. Forms, views, and dashboards customization - Customize user experience 1. Command bar customization 2. Business rules and business process flows
Manage Dataverse and customer data	- Dataverse data model 1. Tables and relationships 2. Columns and data types - Data management 1. Duplicate detection and data quality 2. Data import and export

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Microsoft Dynamics 365 Customer Experience Analyst Sample Questions (Q68-Q73):

NEW QUESTION # 68
You are implementing Dynamics 365 Customer Insights - Data as the company's Customer Data Platform. You set up the data sources and start the unification process. You need to identify the primary table within the Matching conditions page.
Which two criteria should you use to determine the primary table? Each correct answer presents a complete solution. Choose two. NOTE: Each correct selection is worth one point.

A. Choose the table with the most complete and reliable profile data about your customers.
B. Choose the table that has several attributes in common with other tables.
C. Choose the Dynamics 365 contact\ab\e when this is available as the data source.
D. Choose the table that has the most related tables.

Answer: A,C

Explanation:
When determining the primary table in Customer Insights during the unification process, the goal is to choose the table that provides the most robust and accurate customer profile information.
Criterion A is crucial because having complete and reliable customer profile data ensures that the unified profile is accurate and comprehensive.
Criterion C is recommended by Microsoft when using Dynamics 365 data, as the contact table often serves as the primary source of customer information within the Dynamics 365 ecosystem.
While tables with many related tables or common attributes with other tables may provide supplementary information, they do not necessarily constitute the primary source for reliable customer data.

NEW QUESTION # 69
A company uses Dynamics 365 Sales. The company uses their organizational structure to determine how to aggregate forecasts for each year.
The company divides a business unit into three separate units. Each unit will have a new manager.
You need to update the quotas for each user for the current fiscal year ' s forecast.
Which two actions should you perform? Each correct answer presents part of the solution. Choose two.
NOTE: Each correct selection is worth one point.

A. Assign the users to their new managers.
B. Create a new relationship between sites.
C. Update the target goal amount for each user.
D. Adjust the forecast values directly.
E. Create and assign users to new resource groups for each manager.
F. Upload the new quota amounts for each user.

Answer: A,C

NEW QUESTION # 70
You are working in Dynamics 365 Sales. You turn on the visibility of the Dynamics 365 Sales records in the channel.
A user working with leads is unable to pin the view into Microsoft Teams.
You need to identify the issue.
What should you do?

A. Add users to the correct security role.
B. Enable the Turn on Enhanced Microsoft Teams Integration option.
C. Enable the External links within Teams option.
D. Disable the Turn on the linking of Dynamics 365 records to Microsoft Teams channels option.
E. Add users to the Teams channel.

Answer: B

Explanation:
For users to pin views of Dynamics 365 Sales records in Microsoft Teams, Enhanced Microsoft Teams Integration must be enabled. This feature allows users to seamlessly work with Dynamics 365 records within Teams and ensures proper synchronization between the two platforms.

NEW QUESTION # 71
In the weeks leading up to the holiday season, the marketing department sets up a new segment- based journey.
The journey sends a marketing email to all wine enthusiasts who meet the following requirements:
1. The wine enthusiasts have a recorded wine order against their
contact record.
2. The wine enthusiasts live in Europe.
You need to ensure that newly added wine enthusiasts also receive this email automatically.
How should you set up the segment?

A. Create a segment and add contacts through an included members group.
B. Create a segment and add a group through Behavioral data.
C. Create a segment using refresh rate: Automatic Refresh.
D. Create a segment and set the refresh rate to Static Snapshot.

Answer: C

Explanation:
To ensure that newly added wine enthusiasts automatically receive the marketing email, the segment must dynamically update based on contact data. Using Automatic Refresh, the system continuously updates the segment whenever new contacts meet the specified criteria (wine order history and location in Europe). This ensures that all qualifying contacts, including those added after the segment was initially created, are included in the marketing journey.

NEW QUESTION # 72
You use the Dynamics 365 Sales mobile app.
Users must receive a push notification when they are assigned to a lead record.
You need to create the push notification.
Which tool should you use?

A. Assistant for Microsoft Dynamics 365 Sales
B. Microsoft Dynamics 365 App for Outlook
C. Microsoft Power Automate
D. Business process flow

Answer: C

Explanation:
Dynamics 365 Sales, Create custom push notifications
You create a notification from a flow
When you trigger a push notification from a Power Automate flow, you can send the notification to only one user or security group at a time.
Note: About push notifications
The Dynamics 365 Sales mobile app supports push notifications that can be created by using the Send push notification V2 action with the following details:
Mobile app: Select Sales.
Your app: Select the app that you want to set up the notification for.
Recipients Item-1: Enter the user's email or the user's Microsoft Entra ID object ID.
Message: Enter the notification message.
Open app: Select Yes.
Entity: Select which table the notification is for.
Record ID: Enter the record ID. If you don't enter a record ID, the mobile app will open at the home screen when you tap the notification. If you enter the record ID, the mobile app will open the specified record when you tap the notification.

NEW QUESTION # 73
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