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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Exam Format:	Multiple Response, Multiple Choice
Related Certifications:	SAP Certified CX Solution Advisor SAP Certified Presales Consultant
Passing Score:	73%
Certificate Validity Period:	5 years
Exam Duration:	60 minutes
Real Exam Qty:	30
Available Languages:	English
Exam Price:	$500 - $700 USD
Recommended Training:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Registration:	SAP Certification Hub
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored / Onsite at SAP authorized test centers
Pre Condition:	Basic knowledge of SAP Business Suite and customer experience concepts; recommended 6 months of relevant experience
Official Syllabus URL:	https://learning.sap.com/certifications/sap-certified-associate-positioning-sap-business-suite-via-sap-customer-experience-solutions

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q14-Q19):

NEW QUESTION # 14
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By executing marketing campaigns for product service
B. By providing a dedicated self-service experience as a forecast
C. By connecting and delivering data from the value chain and process flow
D. By focusing on back-end service operations

Answer: C

NEW QUESTION # 15
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Increased profitability
B. Improved customer satisfaction and retention
C. Innovate and stay ahead
D. Lower customer acquisition costs
E. Optimize buying lifecycle

Answer: A,D,E

NEW QUESTION # 16
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

A. SAP Commerce Cloud
B. SAP Business Technology Platform
C. SAP Service Cloud Version 2
D. SAP Sales Cloud Version 2

Answer: A

NEW QUESTION # 17
What is SAP Customer Data Cloud designed to do?

A. Connect information from a single source.
B. Execute end-to-end loyalty campaigns.
C. Provide multiple views of the customer.
D. Manage customer identities, consent, and preferences.

Answer: D

NEW QUESTION # 18
Which solution can be used to analyze a real-time 360 view of the customer?

A. Enterprise Consent and Preference Management
B. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
C. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
D. SAP Customer Data Platform

Answer: D

NEW QUESTION # 19
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