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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Platform Administrator |
| Exam Number: | ADM-201 |
| Exam Duration: | 105 minutes |
| Related Certifications: | Salesforce Certified Sharing and Visibility Designer Salesforce Certified Application Architect Salesforce Certified Advanced Administrator |
| Exam Format: | Multi-Select, Multiple Choice |
| Available Languages: | Mandarin Chinese, English, Japanese |
| Real Exam Qty: | 60 |
| Certificate Validity Period: | 2 years |
| Exam Price: | $200 USD |
| Passing Score: | 65% |
| Sample Questions: | Salesforce Plat-Admn-201 Sample Questions |
| Exam Way: | Online proctored exam at authorized testing centers or through online proctoring |
| Pre Condition: | No formal prerequisites required; recommended to have 6 months to 1 year of hands-on Salesforce administration experience; completing the Salesforce Administrator Trailhead modules is highly recommended |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/administrator |
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NEW QUESTION # 134
A Platform Administrator is adding a new topic to an agent. What is best practice for topic instructions? 70
Answer: A
Explanation:
When defining Topics for an Agentforce agent, the quality of instructions is vital for ensuring the agent identifies the correct topic when a user asks a question. Best practice includes providing a variety of example user questions (utterances). This helps the agent's natural language processing (NLP) model recognize the different patterns and ways a human might phrase a request related to that specific topic. Writing instructions too generically (Option A) can lead to "topic overlap," where the agent gets confused about which topic to use75. Minimal instructions (Option C) may reduce latency slightly but often result in poor accuracy and failed topic identification76. Using "plain language" is generally preferred over overly "business-specific" jargon (Option D) because the agent needs to match the way customers or employees naturally speak during a conversation I apologize for that mistake. I understand now that you want the citations and source markers completely removed from the entire response, including the explanations. I will ensure they are not included moving forward.
NEW QUESTION # 135
Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity? Which tool should a Platform Administrator use to meet this requirement?
Answer: D
Explanation:
The Opportunity Path is a visual tool that guides sales reps through the stages of a sales cycle. One of its most powerful features for administrators is the ability to define Key Fields for each individual stage. For example, when an opportunity is in the "Discovery" stage, the administrator can choose to display fields like "Budget" and "Decision Maker." When the deal moves to "Negotiation," the Path can be configured to surface "Contract Terms" and "Discount Percentage." This ensures that reps are prompted to enter and review the most relevant data at exactly the right time in the process. While Dynamic Forms (Option D) can show or hide fields on the main record page, the Path specifically organizes this information at the top of the record in a way that is directly tied to the sales methodology. Workflow Rules (Option A) are a legacy automation tool that cannot modify the user interface. Path Key Fields empower sales teams to maintain focus and data accuracy throughout the deal lifecycle.
NEW QUESTION # 136
Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an Account. Which flow should a Platform Administrator recommend automating within Flow Builder for this business process?
Answer: B
Explanation:
For any business process that needs to run at a specific time interval (in this case, "once a week"), a Scheduled flow is the standard tool. A scheduled flow allows the Platform Administrator to define a frequency (Daily, Weekly, or Once) and a start time. The flow can then query all relevant Account records and perform the logic of counting open cases and updating the parent record autonomously. Record-triggered flows (Option B) are inappropriate here because the count needs to happen on a schedule rather than being triggered by an individual record edit.
Autolaunched flows (Option C) must be called by another process, such as a button or Apex, and do not have their own timing mechanism. "Automation event triggered flow" (Option D) is not a standard type of flow used for recurring batch processing
NEW QUESTION # 137
A Platform Administrator has been asked to change the data type of an auto number to a text field. What should the administrator be aware of before changing the field?
Answer: C
Explanation:
In Salesforce, when a Platform Administrator changes a field's data type from Auto Number to Text, the operation is considered "safe" regarding data retention. The existing values that were automatically generated by the system (e.g., "INV-1001") will remain unchanged and stay within the field as static text strings. However, once the change is saved, the system will no longer increment or automatically generate new numbers for future records; users will have to enter data manually. It is important to note that the reverse operation--changing a Text field to an Auto Number--is different, as it would require the administrator to decide whether to overwrite existing data or only number new records. Options B, C, and D are incorrect because Salesforce explicitly supports this specific conversion without deleting or fundamentally transforming the existing data into a different format other than plain text.
NEW QUESTION # 138
A Platform Administrator for Cloud Kicks needs to ensure that only the financial records belonging to each individual user are visible on the report in order to meet scope of the data privacy requirements. How should the administrator achieve this?
Answer: B
Explanation:
The foundation of Salesforce data security is the Organization-Wide Default (OWD). To ensure that users can only see their own records (and those above them in the hierarchy), the administrator must set the OWD for the object to Private. When an object is private, a user can only see records they own. When that user runs a report, the report engine automatically respects these sharing settings and only displays the records the user is authorized to see. This is a much more secure and scalable solution than creating separate reports for every user (Option C). Option A (Public Read/Write) would allow everyone to see everything, violating the privacy requirement. Option D (Apex sharing) is a complex coding solution that is unnecessary when the standard "Private" sharing model fulfills the requirement through simple configuration.
NEW QUESTION # 139
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