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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Topic 2: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Topic 3: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Topic 4: Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Topic 5: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Topic 6: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 7: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 8: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 9: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
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NEW QUESTION # 25
What are the names for the possible customer interactions and dialog options?
There are two correct answers.
Answer: A,D
NEW QUESTION # 26
What is the main goal of the SAP Business Suite in the context of digital transformation?
Choose the correct answer.
Answer: E
NEW QUESTION # 27
In which cases can assignment duration prediction be used?
There are two correct answers.
Answer: A,D
NEW QUESTION # 28
RISE with SAP Methodology provides benefits during transformation. Which of the following benefits are mentioned? (Choose all that apply) There are three correct answers.
Answer: B,C,E
NEW QUESTION # 29
What information is contained in the QR code?
Choose the correct answer.
Answer: A
NEW QUESTION # 30
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