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NAHQ CPHQ Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Health Data Analytics23-27%- Analytics and Reporting
  • 1. Data visualization and reporting
  • 2. Trend analysis and forecasting
  • 3. Predictive modeling
- Design and Data Management
  • 1. Data collection and validation
  • 2. Database management
  • 3. Data integrity and security
- Measurement and Analysis
  • 1. Statistical analysis methods
  • 2. Benchmarking
  • 3. Performance measurement
Topic 2: Performance and Process Improvement23-27%- Patient and Stakeholder Engagement
  • 1. Patient experience and satisfaction
  • 2. Community health needs assessment
  • 3. Patient-centered care initiatives
- Patient Safety
  • 1. Safety culture assessment
  • 2. High reliability principles
  • 3. Event reporting and analysis
- Process Improvement and Patient Safety
  • 1. Root cause analysis
  • 2. Risk management and mitigation
  • 3. Quality improvement methodologies
Topic 3: Population Health and Care Transitions13-17%- Care Coordination and Transitions
  • 1. Chronic disease management
  • 2. Transition of care planning
  • 3. Care continuity and integration
- Population Health
  • 1. Community health assessment
  • 2. Social determinants of health
  • 3. Wellness and prevention programs
Topic 4: Organizational Leadership33-37%- Communication and Relationship Management
  • 1. Stakeholder engagement
  • 2. Interprofessional collaboration
  • 3. Conflict resolution
- Leadership and Strategic Management
  • 1. Strategic planning and goal setting
  • 2. Change management
  • 3. Resource allocation and management
- Education and Training
  • 1. Staff competency assessment
  • 2. Communication strategies
  • 3. Educational program development

>> CPHQ技術内容 <<

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NAHQ Certified Professional in Healthcare Quality Examination 認定 CPHQ 試験問題 (Q281-Q286):

質問 # 281
For example, if you are using a survey to gather patient satisfaction feedback by email, you would not send a survey t
o ever y patient. You would start by sending surveys t o roughly 50 percent of the patients an see how many are
returned. This limited survey allows you to determine the response rate. Assume that 25 percent of these patients
return the surveys. The next task is to determine how representative of the total population these respondents are. To
test this question, you need to develop a profile of the total population. Typically, this profile is based on standard
demographics such as gender, age, type of visit, payer class, and whether the respondent is a new or returning
patient. If the distribution of these characteristics in the sample is similar (within 5 percent) to that found in the total
population, you can be comfort able t hat your sample is reasonably representative of the population. If the
characteristics of the sample and the population show considerable variation, however, you should adjust your
sampling plan. This example clarifies that:

正解：D


質問 # 282
An organization decides to transition from a departmental quality assurance model to a multidisciplinary quality improvement model. The first step to ensure successful change is to:

正解：C

解説：
Leadership commitment is the critical first step in any organizational change to set vision, allocate resources, and build culture. Without it, staff engagement and effective communication are less successful (Kotter, Leading Change, 2019; The Joint Commission, Change Management, 2024).
* Staff readiness and communication follow leadership commitment.
* Assessing the current model is important but secondary to leadership support.
References:
Kotter, J.P., Leading Change, 2019
The Joint Commission, Change Management, 2024


質問 # 283
Which of the following could be used as an outcome measure during indicator development?

正解：D

解説：
An outcome measure is a metric used to assess the results of healthcare interventions on patient health status. Here's why complication rate for a specific surgical procedure is an appropriate outcome measure:
Direct Measure of Patient Outcomes:
Complication rates directly reflect the quality and safety of care provided during surgical procedures.
This measure provides insight into the effectiveness of care and helps identify areas for improvement.
Patient-Centered:
Outcome measures are typically patient-centered, focusing on the results that matter most to patients, such as avoiding complications and achieving positive health outcomes. Quality Improvement:
Tracking complication rates enables healthcare organizations to monitor and improve the quality of care over time, reducing the incidence of complications and enhancing patient safety. Benchmarking:
Complication rates can be compared against national or regional benchmarks, providing a clear indication of how well the organization is performing relative to peers.
Other options such as laboratory compliance, staff adherence to standards, and required diagnostic testing are more process-oriented measures rather than outcome measures, which focus on the end results of care.
Reference: NAHQ Guide to Performance Measurement in Healthcare
NAHQ Healthcare Quality Competency Framework: Outcome Measurement and Quality Improvement


質問 # 284
A multidisciplinary team is focused on safe patient transfers to a long-term care facility and is conducting a failure mode and effects analysis (FMEA). Which of the following should be the first step?

正解：B

解説：
According to the NAHQ CPHQ exam blueprint, the first step in an FMEA is to define and map the process being evaluated. This includes identifying each step in the process to understand how work is actually performed.
Option D is correct because failure modes, causes, and risk scoring cannot be accurately identified until the process steps are clearly defined.
Options A and C occur later in the FMEA sequence. Option B is retrospective and not required for a proactive FMEA.
The CPHQ exam emphasizes FMEA as a proactive risk assessment tool, beginning with process mapping to support safe system design.


質問 # 285
The median is defined as the

正解：C

解説：
The median is a measure of central tendency in statistics that represents the middle value of an ordered data set.
* Data Set Ordering: To find the median, the data set must first be arranged in ascending or descending order.
* Middle Value Identification: The median is the value that divides the data set into two equal parts, with 50% of the data points lying below it and 50% above it. If the number of observations is odd, the median is the middle number; if even, it is the average of the two middle numbers.
* Robustness: Unlike the mean, the median is not affected by extreme values (outliers), making it a more robust measure of central tendency in skewed distributions.
References: (Based on Healthcare Quality NAHQ documents and resources)
* NAHQ Study Guide on Statistical Methods in Quality Improvement.
* Quality Management in Health Care, Chapter on Measures of Central Tendency.
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質問 # 286
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P.S.Xhs1991がGoogle Driveで共有している無料の2026 NAHQ CPHQダンプ：https://drive.google.com/open?id=1P0GkJ_yJMbentK80c8qhwdG3ty56FB1V