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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data and Analytics Management | 17% | - Data management
|
| Topic 2: Service and Support Applications | 10% | - Knowledge and Communities
|
| Topic 3: Agentforce AI | 8% | - AI capabilities
|
| Topic 4: Productivity and Collaboration | 10% | - Activity management
|
| Topic 5: Object Manager and Lightning App Builder | 15% | - Object customization
|
| Topic 6: Configuration and Setup | 15% | - Company settings
|
| Topic 7: Automation | 15% | - Process Automation
|
| Topic 8: Sales and Marketing Applications | 10% | - Marketing tools
|
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NEW QUESTION # 87
Ursa Major Solar has the following environment and requirements:
Critical, high-priority accounts have an assigned District Manager, Sales Representative, Inside Sales
Representative, and Customer Service Representative.
The Sales Manager wants to prevent these accounts from being inadvertently contacted more than
once on the same day.
The Sales Manager wants to report on various customer interactions.
How should the Administrator fulfill these requirements?
Answer: A
NEW QUESTION # 88
SIMULATION
When is it appropriate to use the Import Wizard versus the Data Loader?
Answer:
Explanation:
See the answer below
Explanation/Reference:
Explanation: Need to prevent duplicates and when the Admin needs to choose whether to trigger Workflow rules (or not)
NEW QUESTION # 89
What is a method for adding content to. Salesforce CRM content? (2 answers)
Answer: B,C
NEW QUESTION # 90
Ursa Major is onboarding 15 new employees in three weeks.
The Administrator needs to create user records in Salesforce without activating them.
Which two methods allow the Administrator to achieve this goal? (Choose two.)
Answer: A,C
NEW QUESTION # 91
A marketing user has received a file of leads to import into Salesforce. Which tool can be used to avoid duplicate lead records?
Answer: D
NEW QUESTION # 92
......
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