ITILFND_V4 Visual Cert Exam, ITILFND_V4 Exam Test

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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Service Value System (SVS)	- Opportunity, demand, and value - Continual improvement - Guiding principles - Service value chain - Governance
Topic 2: Key Concepts of Service Management	- Products and services relationship - Value and value co-creation - Organizations, service providers, service consumers
Topic 3: Four Dimensions of Service Management	- Organizations and people - Value streams and processes - Partners and suppliers - Information and technology
Topic 4: ITIL Practices Overview	- General management practices (e.g., continual improvement, risk management) - Technical management practices (e.g., deployment management, infrastructure and platform management) - Service management practices (e.g., incident management, service desk, change enablement)

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EXIN ITIL 4 Foundation Sample Questions (Q204-Q209):

NEW QUESTION # 204
What impact does automation have on a service desk?

A. Less low level work and a greater ability to focus on user experience
B. Increased phone contact and a reduced ability to focus on user experience
C. Ability to work from multiple locations, geographically dispersed
D. Ability to work from a single centralized location

Answer: A

NEW QUESTION # 205
What does the `C' in `RACI' refer to?

A. Customer
B. Consult
C. Communicate
D. Configure

Answer: B

NEW QUESTION # 206
What are guiding principles?

A. Recommendations that help an organization when adopting a service management approach
B. A set of specialized organizational capabilities for enabling value for customers
C. A set of interconnected activities that help an organization deliver a valuable service
D. A description of one or more services that help address the needs of a target consumer group

Answer: A

NEW QUESTION # 207
Which practice updates information relating to symptoms and business impact?

A. Incident management
B. Service level management
C. Change control
D. Service request management

Answer: A

NEW QUESTION # 208
Which guiding principle is PRIMARILY concerned with end-to-end service delivery?

A. Focus on value
B. Think and work holistically
C. Optimize and automate
D. Collaborate and promote visibility

Answer: B

NEW QUESTION # 209
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