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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 13% | - Research Methods and Tools - Business Value of Salesforce UX - Salesforce UX Personas and Processes - User Needs and Requirements Gathering |
| Topic 2: UX Fundamentals | 16% | - Accessibility and Inclusive Design - Branding and Visual Design Impact - Usability and Information Architecture - Human-Centered Design Principles |
| Topic 3: Prototyping & Validation | - Usability Testing and Iteration - Prototyping Methods | |
| Topic 4: Salesforce Platform UX Implementation | - Lightning Design System (SLDS) - Mobile UX and Responsive Design - Declarative UX Configuration | |
| Topic 5: Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design |
Die Zertifizierungsantworten zur Salesforce Plat-UX-101 Zertifizierungsprüfun von EchteFrage werden von IT-Eliten seit mehr als 10 Jahre durch ihre Forschung und Praxis gesammelt. EchteFrage hat viele neueste und genaueste Prüfungsunterlagen. EchteFrage ist für Ihren Erfolg vorhanden. Es bedeutet, dass Sie Erfolg wählen, wenn Sie EchteFrage wählen. Wenn Sie Salesforce Plat-UX-101 Zertifizierungsprüfungen leicht bestehen wollen, ist EchteFrage die einzige Wahl für Sie.
45. Frage
Which feature is provided in the Salesforce Lightning Design System (SLDS) for designers and developers?
Antwort: B
Begründung:
The Salesforce Lightning Design System (SLDS) is a CSS framework that helps designers and developers create applications with the look and feel of Lightning Experience.SLDS provides a library of design tokens, icons, components, utilities, and patterns that can be used to build consistent, responsive, and accessible user interfaces1. One of the features that SLDS provides for designers and developers is semantic and accessible component markup. Semantic markup means using HTML elements that describe the meaning and structure of the content, rather than just the presentation. For example, using<h1>for a main heading,<p>for a paragraph, or<button>for a button.Semantic markup helps to improve the readability, maintainability, and SEO of the code2. Accessible markup means using HTML attributes and techniques that enhance the usability and accessibility of the content for people with disabilities. For example, usingaria-labelto provide a descriptive label for an element,roleto indicate the function of an element, ortabindexto control the keyboard focus order.Accessible markup helps to ensure that the content can be perceived, understood, operated, and interacted with by people using assistive technologies, such as screen readers, keyboards, or voice commands3. SLDS provides semantic and accessible markup for its components, which are reusable UI elements that can be customized and composed to create complex interfaces.SLDS components follow the Web Content Accessibility Guidelines (WCAG), which are the international standards for web accessibility4.SLDS components also use the BEM (Block Element Modifier) naming convention, which is a methodology for creating clear and consistent class names for CSS selectors5. By using SLDS components, designers and developers can create user interfaces that are not only visually appealing, but also meaningful and accessible for everyone.Introduction to the Salesforce Lightning Design System,Semantic HTML: How to Structure Web Pages,Accessible Rich Internet Applications (WAI-ARIA),Web Content Accessibility Guidelines (WCAG) Overview,BEM - Block Element Modifier
46. Frage
Cloud Kicks (CK) wants to better deliver products to its customers. CK's UX Designer has an innovative solution but is struggling to get the team to visualize where and why it fits into what the customer does.
Which technique should be used?
Antwort: B
Begründung:
A storyboard is a visual representation of a user's journey with a product or service. It shows how the user interacts with the product or service in a specific context, what their goals and pain points are, and how the product or service solves their problems or meets their needs.A storyboard typically consists of a series of sketches or illustrations that depict the user's actions, thoughts, and emotions at each step of the journey1.
A storyboard is the most suitable technique for CK's UX Designer to use in this case, because it can help them communicate their innovative solution to the team and show where and why it fits into what the customer does. A storyboard can also help the UX Designer to validate their assumptions, test their ideas, and get feedback from the team and the customers.A storyboard can also inspire the team to generate more ideas and solutions, and align them with the user's perspective2.
Personas are fictional characters that represent the potential users of a product or service. They are based on user research and data, and they describe the user's demographics, behaviors, motivations, goals, and frustrations. Personas are useful for understanding the user's needs and expectations, and for designing products or services that cater to them. However, personas alone are not enough to show how the user interacts with the product or service in a specific context, or how the product or service solves their problems or meets their needs.Personas need to be complemented with other techniques, such as scenarios, user stories, or storyboards, to illustrate the user's journey3.
A high-fidelity prototype is a realistic and interactive simulation of a product or service. It mimics the look, feel, and functionality of the final product or service, and it can be used for testing and evaluation purposes. A high-fidelity prototype is useful for demonstrating the features and benefits of a product or service, and for getting feedback from the users and stakeholders. However, a high-fidelity prototype is not the best technique for showing where and why a product or service fits into what the customer does, as it focuses more on the details and specifics of the product or service, rather than the context and situation of the user. A high-fidelity prototype is also more time-consuming and resource-intensive to create than a storyboard, and it may not be necessary at the early stages of the design process.
47. Frage
The Client Service team at Cloud Kicks is having issues when editing an order record. The validation rule returns a top-of-page error indicating two other fields must be provided to validate and save the order changes.
How should they efficiently find the correct fields?
Antwort: D
Begründung:
A top-of-page validation is a type of validation rule that displays an error message at the top of the page when a user tries to save a record that does not meet certain criteria. A field validation is a type of validation rule that displays an error message next to a specific field when a user tries to save a record that does not meet certain criteria. The advantage of using field validations over top-of-page validations is that they provide more clarity and guidance to the user about which fields need to be corrected and why. They also reduce the cognitive load and the scrolling effort for the user, as they can see the error message right next to the field they are editing. Therefore, to help the Client Service team at Cloud Kicks efficiently find the correct fields when editing an order record, the UX designer should replace the top-of-page validation with two field validations, assigning the respective fields that are required to validate and save the order changes.Reference:
48. Frage
What are three benefits of asking the user to think aloud during a user task? Choose 3 answers
Antwort: A,B,E
Begründung:
Asking the user to think aloud during a user task has the following benefits12:
A) No special equipment needed. Thinking aloud is a simple and low-cost method that does not require any special equipment or software. The user only needs a microphone or a phone to record their voice, and the tester only needs a way to listen and observe the user's actions.
D) Flexibility. Thinking aloud is a flexible method that can be applied to various types of tasks, products, and platforms. It can also be conducted remotely or in-person, synchronously or asynchronously, moderated or unmoderated, depending on the needs and preferences of the tester and the user.
E) Raw stream of thought. Thinking aloud provides a raw and rich stream of data that reveals the user's thoughts, feelings, expectations, assumptions, motivations, and frustrations as they interact with the product. It can help the tester to understand the user's mental model, decision-making process, and satisfaction level.
49. Frage
Cloud Kicks is incorporating Relationship Design principles into its business model and customer offerings wherever possible.
Which principle would represent their company strategy?
Antwort: B
Begründung:
The principle that would represent Cloud Kicks' company strategy is prioritizing engagement over number of impressions.This principle is based on the intention mindset of Relationship Design, which means engaging with clear purpose and focusing on the quality of interactions rather than the quantity1. Reframing products in terms of outputs over outcomes (A) is not a Relationship Design principle, as it does not consider the value or impact of the products for the customers. Highlighting product benefits over uncovering customer needs is also not a Relationship Design principle, as it does not show empathy or understanding of the customers' problems or goals.Reference:
Embrace the Relationship Design Mindsets Unit | Salesforce Trailhead
50. Frage
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