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Salesforce NP-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Solution Design and Implementation20%- Deployment and change management
  • 1. Governance and maintenance best practices
  • 2. Testing and deployment strategies
- Requirements gathering and solution design
  • 1. Aligning NPSP features with nonprofit needs
  • 2. Declarative vs custom development
Topic 2: Program and Service Delivery18%- Case management and client services
  • 1. Nonprofit Cloud Case Management integration
  • 2. Service delivery tracking
- Program Management Module (PMM)
  • 1. Programs, engagements, and services
  • 2. Participant tracking and outcomes
Topic 3: Data Management and Quality15%- Duplicate management and data cleaning
  • 1. Data validation and governance
  • 2. Matching rules and deduplication
- Data import and export
  • 1. Bulk data operations
  • 2. NPSP Data Import Tool vs Data Loader
Topic 4: Nonprofit Success Pack Overview and Architecture15%- NPSP settings and configuration framework
  • 1. Package configuration options
  • 2. Global settings and customizations
- NPSP core components and data model
  • 1. Household and account models
  • 2. NPSP object structure and relationships
  • 3. Contact relationships and affiliations
Topic 5: Fundraising and Donation Management22%- Donation and payment processing
  • 1. One-time and recurring donations
  • 2. Payment gateway integration
  • 3. Soft credits and matching gifts
- Gift management and acknowledgement
  • 1. Donation lifecycle tracking
  • 2. Receipting and acknowledgement processes
Topic 6: Reporting and Analytics5%- NPSP-specific reports and dashboards
  • 1. LYBUNT, SYBUNT, and giving reports
  • 2. Household and donor analytics

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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions (Q196-Q201):

NEW QUESTION # 196
A nonprofit organization is retiring its legacy donor, donation, and payment processing systems. The organization wants to load 45,000 records into Salesforce from a single flat file. Which tool should be used to create all of the records at once?

Answer: A

Explanation:
To load 45,000 records into Salesforce from a single flat file:
Data Loader: This tool is designed for bulk data import and export, handling large volumes of records efficiently. It supports complex data mappings and transformations required for importing donor, donation, and payment processing records.
Large Volume Handling: Data Loader can process up to millions of records, making it suitable for the task at hand.
Using Data Loader ensures that the records are imported accurately and efficiently, with the ability to handle data transformations as needed.
Salesforce Data Loader Documentation
Salesforce Trailhead: Data Management Tools


NEW QUESTION # 197
A nonprofit using NPSP wants to track all donations that go to a designated fund.
How should a consultant meet this requirement?

Answer: B

Explanation:
To track all donations that go to a designated fund, the consultant should create a GAU Allocation record for the designated fund. Here's why:
GAU Allocation Record:
General Accounting Units (GAUs) are used in NPSP to allocate portions of donations to specific funds or purposes.
Creating a GAU Allocation record allows the nonprofit to specify the amount of each donation that should be allocated to the designated fund, ensuring accurate tracking and reporting.
Salesforce NPSP Documentation on General Accounting Units (GAUs)
Salesforce Nonprofit Success Pack GAU Allocation Guide


NEW QUESTION # 198
A nonprofit organization wants to automatically generate an Opportunity whenever a Lead is converted.
What should the consultant do to meet this requirement?

Answer: D

Explanation:
To automatically generate an Opportunity whenever a Lead is converted in NPSP, the consultant should enable the "Create an Opportunity on Lead Convert" option in the NPSP Settings. This option ensures that an Opportunity is automatically created as part of the lead conversion process.
Navigate to NPSP Settings:
Go to the App Launcher, search for "NPSP Settings", and select it.
Enable Lead Conversion Setting:
In NPSP Settings, expand the "Leads" section.
Find the "Lead Conversion" settings.
Check the box for "Create an Opportunity on Lead Convert".
Save the settings.
This configuration streamlines the process, ensuring that Opportunities are consistently created during lead conversion, without requiring additional custom code or third-party applications.
CertGod Nonprofit Cloud Consultant Guide:


NEW QUESTION # 199
A nonprofit is loading 5 million donation history records into Salesforce from a payment processing system.
What should the consultant do to ensure the data load Is successful?

Answer: D

Explanation:
When loading a large volume of data, such as 5 million donation history records, into Salesforce, it is essential to temporarily disable TDTM (Trigger Handler Framework) to ensure the data load is successful. TDTM triggers can slow down or interrupt the data load process due to the large volume of records being processed.
Steps:
Go to Setup > Custom Metadata Types.
Select "Trigger Handlers."
For each trigger handler, uncheck the "Active" checkbox to temporarily disable it.
Perform the data load using Data Loader or another data import tool.
Once the data load is complete, re-enable the TDTM Trigger Handlers by checking the "Active" checkbox for each trigger handler.
CertGod Nonprofit Cloud Consultant Guide: Advises on the importance of managing TDTM triggers during large data loads.
Salesforce Documentation on TDTM: Provides instructions on managing and disabling TDTM triggers.


NEW QUESTION # 200
A nonprofit wants to make a substantial technology shift that will affect multiple teams and departments.
Which two initial steps should a consultant discuss with the nonprofit?
Choose 2 answers

Answer: A,C

Explanation:
When a nonprofit is making a substantial technology shift that will affect multiple teams and departments, the initial steps should include forming a powerful guiding coalition and establishing a sense of urgency. These steps are critical for successful change management.
Form a powerful guiding coalition:
This involves assembling a group with enough power and influence to lead the change effort and encourage collaboration across departments.
Establish a sense of urgency:
Creating a sense of urgency helps build the momentum needed for change by highlighting the importance and benefits of the technology shift to the entire organization.
Kotter's 8-Step Change Model
Salesforce Nonprofit Cloud Consultant Study Guide


NEW QUESTION # 201
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