Free PDF Oracle - Trustable 1Z0-1064-26 - Exam Oracle Fusion Service 2026 Implementation Professional Reference

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Notifications, Emails, and Interactions	- Email processing 1. Inbound/outbound email channels 2. Email templates and interaction tracking - Notifications and collaboration 1. In-app notifications 2. Internal collaboration tools
Topic 2: Work Assignment and Routing	- Queues and assignment rules 1. Queue configuration 2. Agent capacity and availability 3. Assignment rules based on SR attributes - Omnichannel routing 1. Cross-channel workload distribution 2. Work starvation prevention
Topic 3: Productivity and Contact Center Tools	- Agent productivity tools 1. SmartText configuration 2. Hotkeys and shortcuts 3. Dashboards and analytics
Topic 4: Computer Telephony Integration (CTI)	- Telephony integration setup 1. Screen pop functionality 2. Call flows configuration 3. Redwood CTI toolbar setup
Topic 5: Managing and Extending Service Requests	- Service Request configuration and lifecycle management 1. Service catalog and category hierarchy 2. Scheduled processes and automation 3. SR outcomes and resolutions 4. Profile options and system configuration 5. User and role management - Application Composer extensions 1. Groovy scripting for business logic 2. Custom objects and fields 3. Object workflows
Topic 6: Digital Customer Service and Chat	- Chatbot and automation 1. Virtual assistant configuration - Digital Customer Service (DCS) 1. UI themes and branding 2. Embedding Fusion Service in external apps
Topic 7: Data Migration and Integration	- Data import/export 1. Import Management tool 2. FBDI import
Topic 8: Customer Entitlements and Action Plans	- Action Plans 1. Action plan templates 2. Execution within service requests - Entitlements and SLAs 1. Milestones and operating calendars 2. Notifications and performance tracking 3. Coverage and service tiers
Topic 9: Redwood UX and AI Features	- Redwood interface configuration 1. Activities timeline 2. Workflow implementation platform - AI capabilities 1. Knowledge recommendations 2. SR classification AI

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q41-Q46):

NEW QUESTION # 41
Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold

A. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
B. Resolution is due on Saturday, 2 PM EST.
C. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
D. First Response is due on Friday, 12 noon EST.

Answer: C,D

NEW QUESTION # 42
Select the correct procedure to enable the Audit History tab for Service Requests.

A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
B. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.

Answer: A

NEW QUESTION # 43
If you want to disable the ability to delete activities for all users, what action should you perform?

A. Remove the "delete activities" privilege from all the roles for users who have this access.
B. Remove the users of the roles who have the "delete activities" access.
C. Remove the "delete activities" button from all pages used by the users who have this access.
D. Remove the "delete activities" role from all the users who have this role.

Answer: B

NEW QUESTION # 44
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A. It is configured exclusively via the Engagement Cloud Security Console.
B. It does not require matching passwords between Engagement Cloud and DCS.
C. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
D. It enables anonymous users to search the DCS knowledge base.

Answer: A,D

NEW QUESTION # 45
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A. The batch job for recommendations has not been executed.
B. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
C. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
D. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
E. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.

Answer: B

NEW QUESTION # 46
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