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| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (Version 5) Certification Exam |
| Exam Number: | ITIL-5-Foundation |
| Exam Price: | From US$690.00 |
| Related Certifications: | ITIL Experience (Version 5) ITIL Service (Version 5) ITIL Strategy (Version 5) ITIL Foundation Bridge (Version 5) ITIL Product (Version 5) ITIL Transformation (Version 5) |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Available Languages: | Chinese, German, Portuguese (Brazil), English, Spanish, French, Polish, Italian, Japanese |
| Passing Score: | 65% (26/40 questions) |
| Certificate Validity Period: | 3 years |
| Exam Format: | Single correct answer, Closed book, Multiple choice |
| Recommended Training: | ITIL Official eLearning |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | ITIL ITIL-5-Foundation Sample Questions |
| Exam Way: | Online remote proctored or authorized test center |
| Pre Condition: | No prerequisites required; entry-level certification |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154 |
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NEW QUESTION # 74
Which type of risk is imposed on consumers by a service?
Answer: B
Explanation:
The correct answer is B. ITIL Version 5 explains that service consumers are concerned with two types of risk.
The first type is risk reduced or fully removed from the consumer by the service. Examples include failure of the consumer's own server hardware or lack of staff availability. These risks are part of the provider's value proposition because the service helps the consumer avoid or reduce them. The second type is risk imposed on the consumer by the service, also called risks of service consumption. ITIL gives examples such as the service provider ceasing to operate or experiencing a security breach. Therefore, option B is correct. Option A and option C are examples of risks that a service may reduce or remove for the consumer. Option D is not a risk in this context; it is better understood as a cost imposed on the consumer, because ITIL lists staff training as part of the total cost of consuming a service.
NEW QUESTION # 75
Why are management practices important for value chain activities?
Answer: C
NEW QUESTION # 76
A printer is delivered to a customer, while ongoing maintenance and support are provided by the supplier.
Which combination of service interactions is shown in this situation?
Answer: D
Explanation:
This situation shows transfer of goods and service actions, so option C is correct. The printer being delivered to the customer is an example of transfer of goods because a physical item is provided to the consumer. The ongoing maintenance and support are service actions because they involve activities carried out by the supplier to help the customer use the printer successfully and maintain service performance. Access to resources would apply if the customer were mainly using provider-owned resources under agreed terms, such as software access or shared infrastructure. A service journey is broader and refers to the end-to-end experience across interactions. ITIL identifies these interaction patterns to help organizations understand how value is co-created in different service relationships. In this case, both a physical transfer and ongoing provider activity are clearly present.
NEW QUESTION # 77
What is the customer of a service responsible for?
Answer: C
Explanation:
The correct answer is B. ITIL Version 5 explains that a service consumer organization may be represented by three specific roles: customer, user, and sponsor. The customer is the role that defines the requirements for products and services and takes responsibility for the outcomes of service consumption. The user is the role that uses services, so option A describes the user, not the customer. The sponsor is the role that authorizes the budget for service consumption, so option D describes the sponsor, not the customer. Option C is incorrect because provisioning the service is normally the responsibility of the service provider, which ITIL defines as the organization responsible for the delivery and support of services. In many real situations one person may perform more than one role, especially for individual consumers. However, in ITIL terminology, the customer role is specifically linked to defining requirements and being responsible for consumption outcomes.
NEW QUESTION # 78
Which is the purpose of the "transition" activity?
Answer: D
Explanation:
The correct answer is A. ITIL Version 5 states that the purpose of the "transition" activity is to seamlessly introduce new or updated products into operational environments and to ensure effective onboarding or offboarding of suppliers. Built solutions and some acquired resources must be safely and efficiently moved into the live environment, a consumer environment, or a marketplace. The transition activity may involve deployment, release, supplier onboarding, decommissioning, and preparation for operation, delivery, and support. Option B is not correct because continual alignment of the product roadmap with consumer needs is more closely linked to discovery and ongoing product management. Option C describes the "design" activity, where prototypes and product or service specifications are created. Option D describes the "build" activity, whose purpose is to develop, integrate, and test digital products. Therefore, the best answer is A, because transition is about moving new or changed products into operational use smoothly and safely.
NEW QUESTION # 79
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