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SAP C_C4HCX Exam Syllabus Topics:

SectionObjectives
Security and Identity Management- Data protection and compliance in CX solutions
- Authentication and authorization concepts
SAP Marketing Cloud- Campaign management and orchestration
- Customer data and segmentation
- Personalization and journey orchestration
Integration and Extensibility- API management and event-driven architecture
- Extensibility options in SAP CX solutions
- SAP Integration Suite concepts
SAP Commerce Cloud- Extension and integration mechanisms
- Storefront and personalization concepts
- Product content and catalog management
SAP Sales Cloud & Service Cloud- Omnichannel engagement scenarios
- Sales process automation and CRM capabilities
- Customer service management processes
SAP Customer Experience Architecture- End-to-end CX architecture principles
- Composable enterprise and CX strategy
- SAP CX solution integration landscape

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q58-Q63):

NEW QUESTION # 58
What is needed in order to create a registered product in SAP Service Cloud?

Answer: D


NEW QUESTION # 59
How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud?
Note: There are 2 correct answers to this question.

Answer: B,C


NEW QUESTION # 60
Which of the following objects are typically exchanged with the SAP back end in an SAP Sales Cloud integrated scenario?
Note: There are 3 correct answers to this question.

Answer: A,C,E


NEW QUESTION # 61
You are executing the Recruit to Retire end-to-end process. Which activities do you need to perform in SAP SuccessFactors?
Note: There are 3 correct answers to this question.

Answer: A,C,D


NEW QUESTION # 62
Which of the following suite qualities is supported by SAP Master Data Integration?

Answer: C


NEW QUESTION # 63
......

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