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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Integration Across CX Solutions and SAP Business Suite40%- Integration with SAP Business Suite / S/4HANA
  • 1. Integration points and architecture
    • 2. Use cases and business scenarios
      - Integration between CX solutions
      • 1. Consistency across customer interactions
        • 2. Efficiency and personalization benefits
          Topic 2: Understanding the SAP Customer Experience Portfolio35%- Unified offering for customer relationship enhancement
          - Structure and components of SAP CX portfolio
          • 1. Customer Data solutions
            • 2. Sales solutions
              • 3. Marketing solutions
                • 4. Commerce solutions
                  • 5. Service solutions
                    Topic 3: Articulating Value and Business Outcomes25%- Demonstrating impact on customer engagement
                    - Value proposition of integrated CX portfolio
                    - Linking solutions to business goals

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q10-Q15):

                    NEW QUESTION # 10
                    What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
                    Note: There are 3 correct answers to this question

                    Answer: A,D,E


                    NEW QUESTION # 11
                    What are the challenges faced by a Chief Revenue Officer (CRO) persona?
                    Note: There are 3 correct answers to this question.

                    Answer: B,D,E


                    NEW QUESTION # 12
                    What are some of the features of SAP Commerce Cloud?
                    Note: There are 3 correct answers to this question.

                    Answer: A,B,E


                    NEW QUESTION # 13
                    Which of the following features are available in SAP Service Cloud Version 2?
                    Note: There are 2 correct answers to this question.

                    Answer: B,D


                    NEW QUESTION # 14
                    Which of the following are associated with SAP Sales Cloud Version 2?
                    Note: There are 2 correct answers to this question.

                    Answer: B,D


                    NEW QUESTION # 15
                    ......

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