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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 2
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 3
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 4
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 5
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 6
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 7
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 8
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 9
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 10
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.

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Apple Device Support Exam Sample Questions (Q128-Q133):

NEW QUESTION # 128
Match the Apple Configurator actions on the left to the descriptions on the right by dragging the responses to the correct target areas. Responses may be used once, more than once, or not at all.

Answer:

Explanation:

Explanation:
A screenshot of a computer Description automatically generated

A close up of a text Description automatically generated


NEW QUESTION # 129
During device setup, Location Services is skipped on your iPhone. Later, you try to use Maps to get precise directions.
What must you do so Maps can determine your location?

Answer: A

Explanation:
If Location Services was skipped during iPhone setup, it must be enabled before Maps can use the device's location for navigation. Go to Settings > Privacy & Security > Location Services and turn Location Services on. Maps must then be granted appropriate location permission. For precise turn-by-turn directions, Precise Location should also remain enabled for Maps. Apple explains that Location Services uses available GPS, Wi- Fi, Bluetooth, and cellular information to determine the device's approximate or precise position. Background location access alone cannot solve the problem if Location Services itself is disabled. An MDM administrator is not normally required to activate the user-controlled setting, and simultaneous Wi-Fi and cellular connectivity is not mandatory for location determination. Therefore, option C is correct.


NEW QUESTION # 130
Why would you use recovery mode with the Finder on Mac to update an iPad?

Answer: C

Explanation:
When troubleshooting an iPad with a Mac, Finder can present Update and Restore options. Apple distinguishes these operations carefully. Choosing Update attempts to reinstall the device software while retaining the user's personal data. Apple specifically advises selecting Update rather than Restore in appropriate troubleshooting situations because Update reinstalls the software and keeps personal data. Restore is more destructive: it reinstalls iPadOS while erasing the device's data. Recovery mode also does not bypass device credentials, remove supervision, or automatically reset device-management enrollment. Therefore, if the objective is to repair or reinstall iPadOS while making the best effort to retain the user's existing information and settings, using the Update operation from Finder is the appropriate approach. Option A is therefore correct.


NEW QUESTION # 131
Scenario
Antonio recently bought his iPhone 14 Pro Max. It's taking over an hour to charge the device to 50% using his
5W USB power adapter that came with his previous iPhone.
Why can't Antonio fast charge his iPhone?

Answer: B

Explanation:
Antonio can't fast charge his iPhone 14 Pro Max using his 5W USB power adapter because it doesn't support the USB Power Delivery (USB-PD) protocol that enables fast charging. To fast charge his iPhone 14 Pro Max, he needs a 20W or higher power adapter that supports USB-PD, such as the Apple 20W USB-C Power Adapter1 or a comparable third-party adapter. With a 20W or higher power adapter, he can charge his iPhone
14 Pro Max up to 50% battery in around 30 minutes2. Fast charging is supported on all iPhone 14 models, as well as iPhone 13, iPhone 12, iPhone 11, iPhone SE (2nd generation), iPhone X, iPhone 8, and later models2. References: Apple 20W USB-C Power Adapter - Apple, Fast charge your iPhone - Apple Support


NEW QUESTION # 132
A user created an encrypted backup of their iPhone on a Mac. Because they forgot the backup password, they can't restore the encrypted backup. What must the user do to create a new encrypted backup with a new password?

Answer: B

Explanation:
Forgotten encrypted backup passwords can't be recovered. Reset All Settings (Settings > General > Transfer or Reset iPhone) clears the old backup password link, allowing a new encrypted backup with a new password on the same Mac.
* Option B: Different Mac isn't necessary.
* Option C: Network reset doesn't affect backups.
* Option D: Restarting doesn't clear the password.
References: Apple Support - " If you forget your encrypted backup password " (support.apple.com
/HT205220).


NEW QUESTION # 133
......

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