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ITILFNDv4 Relevant Questions - Free PDF 2026 ITILFNDv4: First-grade ITIL 4 Foundation Valid Exam Forum

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EXIN ITIL 4 Foundation Sample Questions (Q122-Q127):

NEW QUESTION # 122
What is an IT asset?

A. Any financially valuable component that can contribute to delivery of an IT product or service
B. A request from a user mat initiates a service action
C. The removal of anything that could have a direct or indirect effect on services
D. Any component that needs to be managed in order to deliver a service

Answer: A

NEW QUESTION # 123
Which is a key element of the 'think and work holistically' guiding principle?

A. Understanding the methods applicable to complex systems
B. Eliminating metrics which do not contribute to achieving an objective
C. Assessing which procedures can be re-used when improving a service
D. Using technology for standard tasks to give people time for complex activities

Answer: A

NEW QUESTION # 124
What is the definition of a known error?

A. A problem that has been analyzed and has not been resolved
B. Any change of state that has significance for the management of a service or other configuration item (CI)
C. An unplanned interruption to a service, or reduction in the quality of a service
D. A cause, or potential cause, of one or more incident

Answer: A

NEW QUESTION # 125
Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].

A. revised processes
B. new methods
C. existing information
D. additional measurements

Answer: C

NEW QUESTION # 126
Which statement about metrics is CORRECT?

A. Technology metrics can be used to determine the overall health of a process
B. Technology metrics can be used to measure component performance and availability
C. Process metrics can be used to measure end-to-end service performance
D. Process metrics can be used to measure the utilization of a supplier's network

Answer: B

Explanation:
Explanation

NEW QUESTION # 127
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