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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Security	18%	- Authentication and access 1. Domain verification and auto-provisioning 2. Single Sign-On (SSO) configuration - Slack security and compliance 1. Data Loss Prevention (DLP) 2. Enterprise Key Management (EKM) 3. Retention policies and export
Topic 2: Governance and Administration	20%	- Governance framework 1. Channel management policies 2. Acceptable use policies 3. Data governance and compliance - Workspace administration 1. Roles and permissions 2. Guest access management 3. Workspace settings and policies
Topic 3: Discovery	20%	- Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers - Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points
Topic 4: Migration and Change Management	5%	- Adoption and enablement 1. Training and change management plans 2. Best practices for Slack adoption - Migration planning 1. Data migration strategies 2. Transition from other platforms
Topic 5: Channel Strategy	25%	- Channel architecture design 1. Channel segments and cross-org channels 2. Public vs. private channel strategy 3. Channel naming conventions and organization - User Groups and permissions 1. User Group creation and management 2. Default channels and channel management policies
Topic 6: Workflows and Integrations	12%	- Workflow Builder 1. Custom workflow templates 2. Automate routine processes - Integrations and apps 1. Third-party integrations 2. App management and distribution

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Salesforce Certified Slack Consultant Sample Questions (Q46-Q51):

NEW QUESTION # 46
You are preparing your client for a migration of two workspaces into a grid. In the pre-migration report, a single user is flagged under the "Duplicated and Illegal Usernames" section of the report. This user has the same username on both of the migrating workspaces, but different email addresses.
What is the recommended way to resolve this issue?

A. Deactivate one of the accounts to remove the conflict.
B. Update both user emails to match the email used for SSO.
C. Make this user a multi-channel guest.
D. Change one of the usernames so they are not duplicated.

Answer: D

Explanation:
The correct answer is C. The pre-migration report specifically flags the issue under Duplicated and Illegal Usernames, so the immediate defect to resolve is the duplicated username. Because the same username exists in both migrating workspaces but the email addresses are different, Slack cannot treat the records as the same clean identity without addressing the username conflict. Changing one of the usernames removes the duplicate username condition before the migration proceeds. Option A is too destructive and could remove a legitimate user account. Option B is irrelevant because converting the user to a multi-channel guest does not resolve duplicate or illegal username status. Option D may be relevant to identity hygiene in other migration scenarios, especially when preventing duplicate users through SSO alignment, but the question's report category is specifically username duplication. The consultant should distinguish between user identity matching and username validity. Here, the recommended remediation is to make the usernames unique so the migration report no longer flags the user under duplicated or illegal usernames.

NEW QUESTION # 47
A new team is being onboarded to Slack, and the company wants to establish best practices for channel usage. What advice should be given for creating and maintaining channels?

A. Establish a few key channels for broad topics and encourage the use of threads for detailed discussions
B. Limit channel creation to high-level executives to maintain control over the workspace
C. Encourage the use of direct messages for most communications to keep the channel list minimal
D. Create a large number of channels for every possible topic to ensure thorough coverage

Answer: A

Explanation:
Creating a few key channels for broad topics encourages focused and organized communication, while the use of threads for detailed discussions within these channels helps to prevent clutter and maintain clarity in communications.

NEW QUESTION # 48
In the final stages of Slack migration, you notice some resistance from employees. What should be your communication approach to address their concerns?

A. Punish employees who show resistance to the migration
B. Ignore the resistance as it is a normal part of any change process
C. Open a dialogue to understand their concerns, provide reassurance, and offer additional support where needed
D. Limit communication to only positive aspects of Slack, avoiding any mention of challenges

Answer: C

Explanation:
When facing resistance, it's important to open a dialogue to understand employee concerns.
Providing reassurance and offering additional support or training can help alleviate their apprehensions. This approach fosters a positive environment and encourages acceptance of the new system.

NEW QUESTION # 49
A company is developing a Slack training program for employees who are new to the platform.
What type of learning materials should be included to best support these new users?

A. Short, concise video tutorials covering essential Slack functions like messaging, channel usage, and basic integrations
B. Materials that only cover third-party integrations without addressing Slack's native features
C. Advanced coding challenges for creating custom Slack bots and workflows
D. Exclusive focus on the historical background and development of Slack as a communication tool

Answer: A

Explanation:
For new Slack users, short and concise video tutorials that cover essential functions are highly effective. These materials provide visual and practical guidance on basic operations like messaging, using channels, and integrating common tools, which are fundamental for beginners.

NEW QUESTION # 50
You are working in an advisory role for a client who is upgrading their Slack paid plan to Enterprise Grid.
When they decide to launch, you recommend they engage with a Slack Consultant to ensure a successful project. They ask why they can't just work with the Customer Success Manager (CSM) who helped them decide to upgrade.
How do you explain the specific skillset a Slack Consultant brings?

A. The Slack Consultant will be there to respond to end-user tickets related to Slack launch.
B. The Slack Consultant provides subject matter expertise during the project implementation.
C. The Slack Consultant will provide guidance for evaluating and purchasing add-ons for your grid.
D. The Slack Consultant will be the primary point of contact post-project completion.

Answer: B

Explanation:
The correct answer is A . A Slack Consultant brings implementation-specific subject matter expertise. The CSM may support the relationship, customer success planning, and adoption strategy, but the consultant is the specialist who helps execute the implementation with structured discovery, grid design, policies and settings recommendations, migration planning, channel strategy, governance planning, and enablement guidance.
Option B describes a post-project relationship role, which is not the consultant's primary purpose. Option C is incorrect because end-user support tickets should be handled through the client's support process, help channels, IT service desk, or Slack support model, not by the consultant as a standing support agent. Option D is closer to account or sales advisory work and does not describe the consultant's core implementation skillset. The exam is testing role clarity: a Slack Consultant is engaged because Enterprise Grid launch requires specialized design and delivery expertise, not just account management or customer-success guidance.
Reference topic: Delivery and Migration - consultant role, implementation expertise, CSM distinction, Enterprise Grid launch support, and project execution.

NEW QUESTION # 51
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