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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Migration & Data Management10%- Data quality management
  • 1. Duplicate rules
  • 2. Matching rules
- Data migration strategy
  • 1. Data mapping
  • 2. Data validation rules
  • 3. Data loader configuration
Salesforce Configuration25%- Implement automation
  • 1. Flow Builder
  • 2. Process Builder
  • 3. Approval processes
- Set up Sales Cloud features
  • 1. Configure lead scoring
  • 2. Configure Einstein Activity Capture
  • 3. Set up Salesforce Engage
- Configure reporting and dashboards
  • 1. Custom report types
  • 2. Standard and custom reports
  • 3. Dashboard components
Planning & Solution Design25%- Define data model requirements
  • 1. Custom objects design
  • 2. Record types and page layouts
  • 3. Field-level security
- Design Sales Cloud solution
  • 1. Design opportunity management
  • 2. Design lead management process
  • 3. Design account and contact management
- Design user adoption strategy
  • 1. Training requirements
  • 2. Change management
Integration & Optimization15%- Performance optimization
  • 1. Lightning Experience optimization
  • 2. Salesforce Mobile app configuration
- Integration requirements
  • 1. Email integration
  • 2. Calendar integration
  • 3. Third-party integrations
- Ongoing support and maintenance
  • 1. User adoption monitoring
  • 2. Release management
Customer Discovery15%- Conduct discovery sessions
  • 1. Capture success criteria
  • 2. Understand sales methodology
  • 3. Document pain points and challenges
- Determine the scope and business objectives
  • 1. Define business requirements
  • 2. Assess current business processes
  • 3. Identify key stakeholders
Analytics & Insights10%- KPI measurement
  • 1. Report on business outcomes
  • 2. Define success metrics
- Configure analytics features
  • 1. Sales Cloud Einstein features
  • 2. Einstein Analytics basics
  • 3. Forecasting configuration

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q49-Q54):

NEW QUESTION # 49
The management at universal container noticed that the lead conversion ratio has remained the same for the
hospitality industry despite increase in lead creation. What steps can help determine the issue

Answer: D


NEW QUESTION # 50
Universal Containers is devising a separate sales methodology to upsell service contracts to its existing customer base. The company would like to track and report on these deals separately from other deals. What should a consultant recommend to meet this requirement?

Answer: C


NEW QUESTION # 51
Sales managers at Cloud Kicks need to show reports and dashboards with Opportunity Forecast by Product family with team Quotas.
Which solution should a consultant recommend?

Answer: B

Explanation:
To show reports and dashboards with Opportunity Forecast by Product family with team Quotas, creating a custom report type that includes Forecasting Quotas and Forecasting Items is the recommended solution. This custom report type allows sales managers to generate detailed reports that combine information about forecasted opportunities and the quotas set for the team, providing a comprehensive view of performance by product family.
Reference:
Custom Report Types
Forecasting in Salesforce


NEW QUESTION # 52
Universal Containers is analyzing data to identify gaps and wants to know which Accounts with open Opportunities are missing Contacts.
Which feature should a consultant recommend building this report?

Answer: B

Explanation:
This answer will allow CK to build a report that shows Accounts with open Opportunities that are missing Contacts, by using a cross filter to filter Accounts by related objects. A cross filter can show records that have or do not have related records, such as Accounts without Contacts. Official References: [Cross Filters]


NEW QUESTION # 53
CORRECT TEXT
What is the amount of bandwidth allocated to content deliveries within a 24hr period?

Answer:

Explanation:
1 GB. If a recipient tries to view a delivery when a rate limit has been exceeded a notification message displays asking the user to tryagain later.


NEW QUESTION # 54
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