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| Section | Weight | Objectives |
|---|---|---|
| Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design | |
| Discovery | 13% | - Business Value of Salesforce UX - Research Methods and Tools - Salesforce UX Personas and Processes - User Needs and Requirements Gathering |
| Prototyping & Validation | - Usability Testing and Iteration - Prototyping Methods | |
| Salesforce Platform UX Implementation | - Lightning Design System (SLDS) - Declarative UX Configuration - Mobile UX and Responsive Design | |
| UX Fundamentals | 16% | - Accessibility and Inclusive Design - Branding and Visual Design Impact - Usability and Information Architecture - Human-Centered Design Principles |
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NEW QUESTION # 27
Cloud Kicks (CK) is going to launch a new Salesforce process for itsCustomer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process?
Choose 3 answers
Answer: A,D,E
Explanation:
To track and measure the adoption of the new process, CK should use the following Salesforce tools:
User Engagement Dashboard and Report: This tool provides insights into how users are interacting with Salesforce, such as the number of logins, page views, actions, and time spent. It can help CK identify which users are adopting the new process and which ones need more training or support.
Salesforce Surveys for user Satisfaction: This tool allows CK to create and send surveys to its customer service representatives to collect feedback on the new process, such as their satisfaction, challenges, and suggestions. It can help CK measure the impact of the new process on the user experience and satisfaction.
Chatter polls: This tool enables CK to create and post simple polls on Chatter to gather quick opinions or preferences from its customer service representatives. It can help CK engage with its users and get their input on the new process.
1: User Engagement Dashboard and Report
2: Salesforce Surveys for user Satisfaction
3: Chatter polls
NEW QUESTION # 28
Cloud kicks has identified that its users are having difficulty figuring out where to look on a web page due to the number of design elements.
Which threeconsiderations should be made to improve the visual hierarchy of the page?
Choose 3 answers
Answer: A,B,C
Explanation:
The three considerations that should be made to improve the visual hierarchy of the page are:
Grouping proximity and common regions. This principle states that elements that are close together or share a common boundary are perceived as belonging to the same group. This helps to create a sense of order and organization on the page and reduce the visual clutter.
Scale using relative size to signal importance. This principle states that elements that are larger are perceived as more important or prominent than elements that are smaller. This helps to create a contrast and focus on the page and guide the user's attention to the most relevant information.
Color and contrast, saturation between the elements. This principle states that elements that have different colors or contrast levels are perceived as distinct or separate from each other. This helps to create a variety and interest on the page and highlight the differences or similarities between the elements.
NEW QUESTION # 29
A UX Designer is tasked with ensuring Lightning App Builder apps are mobile-friendly, including interactive elements. What should be the minimum touch screen target size for interactive elements on mobile devices?
Answer: A
Explanation:
The correct answer is B. 44 pixels wide x 44 pixels tall, which is the minimum target size identified by the study guide for interactive mobile elements. Touch interfaces require larger interaction targets than pointer- based desktop interfaces because users interact with them using fingers rather than a precise mouse cursor. A sufficiently large target makes buttons, links, icons, and other controls easier to activate accurately while reducing accidental selection of neighboring elements. The 44 × 44 pixel minimum therefore supports both usability and accessibility. The requirement is particularly important for users with limited dexterity, motor impairments, tremors, or users interacting with a mobile device while moving. Small targets can create repeated selection errors even for users without disabilities. Option A, 24 × 24 pixels, can be visually appropriate for some icons, but an icon's visual dimensions do not necessarily represent an adequate interactive touch area. Option C, 64 × 64 pixels, would certainly provide a large target but exceeds the minimum being tested. A UX Designer should distinguish between the visual size of an icon and its effective clickable or tappable area. A small-looking icon can still be enclosed within a larger interactive target.
Study Guide reference/topics: Mobile UX, touch targets, accessibility, interactive controls, UX Fundamentals.
NEW QUESTION # 30
What would it mean for the user when designing perceivable content?
Answer: B
Explanation:
According to the Web Content Accessibility Guidelines (WCAG), which are the leading international standards for accessible web design, perceivable content is content that can be presented to users in ways they can perceive.This means that the content should be available to the senses (vision, touch, and hearing) either through the browser or through assistive technologies like screen readers, screen enlargers, and others1. Therefore, the content should only be visible is the correct answer, as it implies that the content can be seen by users who rely on vision to access the web. The other options are incorrect, as they suggest that the content is not perceivable to all users.
Web Accessibility For Beginners | DigitalOcean, Perceivable: Content on the web should be perceivable.
NEW QUESTION # 31
A UX Designer wants to inform user stories based on user value and development effort. Which method should be used?
Answer: B
Explanation:
The correct answer is B. Prioritization Matrix, exactly as identified in the uploaded study guide. A prioritization matrix helps a UX or product team evaluate candidate work items using explicit criteria. In this scenario, the relevant dimensions are user value and development effort. Plotting or categorizing potential user stories against these dimensions helps the team identify high-value, comparatively low-effort work and distinguish it from lower-value or significantly more expensive initiatives.
This approach provides a rational mechanism for deciding which user stories should receive attention first rather than relying on stakeholder preference or intuition alone.
Option A, Card Sorting, is a research technique for understanding how users categorize information. It is useful for navigation and information architecture but does not evaluate development effort.
Option C, Customer Journey Mapping, visualizes a user's experience across stages and touchpoints, including actions, pain points, and opportunities. It can generate candidate improvements but does not itself provide the structured value-versus-effort prioritization requested here.
The Discovery process frequently produces more opportunities than a team can implement immediately.
Prioritization translates those findings into an actionable backlog by connecting user needs with delivery constraints.
Thus, a Prioritization Matrix is the appropriate technique for informing user stories according to both impact and implementation effort.
Study Guide reference/topics: Prioritization Matrix, user value, development effort, user stories, Discovery.
NEW QUESTION # 32
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