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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Software Troubleshooting23%- Operating system troubleshooting
  • 1. Resolve boot and startup issues
  • 2. Troubleshoot performance problems
  • 3. Fix application and driver errors
- Security-related troubleshooting
  • 1. Recover compromised systems
  • 2. Identify malware symptoms
  • 3. Resolve unauthorized access issues
- Mobile and application troubleshooting
  • 1. Fix application crashes and freezes
  • 2. Troubleshoot mobile OS issues
  • 3. Resolve connectivity problems
Operational Procedures21%- Backup and disaster recovery
  • 1. Verify data integrity
  • 2. Perform disaster recovery procedures
  • 3. Implement backup strategies
- Safety and compliance
  • 1. Follow workplace safety procedures
  • 2. Handle hazardous materials properly
  • 3. Understand environmental impacts
- Documentation and professionalism
  • 1. Follow change management procedures
  • 2. Maintain accurate documentation
  • 3. Use professional communication skills
Security28%- Security fundamentals
  • 1. Configure wireless security
  • 2. Apply encryption technologies
  • 3. Implement authentication and access controls
- Threat prevention
  • 1. Prevent phishing and social engineering
  • 2. Secure end-user devices
  • 3. Detect and remove malware
- Security best practices
  • 1. Perform data destruction and disposal
  • 2. Implement physical security measures
  • 3. Apply least privilege principles
Operating Systems28%- OS installation and configuration
  • 1. Install and configure Windows
  • 2. Configure macOS and Linux
  • 3. Manage mobile operating systems
- File systems and maintenance
  • 1. Configure backup and recovery
  • 2. Perform OS updates and upgrades
  • 3. Manage file systems and permissions
- Windows tools and utilities
  • 1. Use Task Manager and Device Manager
  • 2. Use Command Prompt and PowerShell
  • 3. Manage disks and partitions

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q102-Q107):

NEW QUESTION # 102
A technician is setting up a new work phone for a user. The company requires that all phones be compliant with business standards and be up to date on all OS patches. Which of the following should the technician use to meet the requirements?

Answer: C

Explanation:
An MDM (Mobile Device Management) solution enforces compliance requirements such as OS patch levels, security policies, and configuration standards on all company phones.


NEW QUESTION # 103
A technician is setting up a surveillance system for a customer. The customer wants access to the system's web interface on the LAN via the system's IP address. Which of the following should the technician use to prevent external log-in attempts from the internet?

Answer: A

Explanation:
By using port mapping (NAT) rules on the router, you can choose to forward the surveillance system's HTTP/HTTPS ports only on the LAN interface and leave them closed on the WAN side.
This ensures users on the local subnet can access the camera interface via its IP address, while external login attempts from the internet are blocked.


NEW QUESTION # 104
A customer calls the help desk to report issues with internet connectivity. The customer is frustrated because they have already spoken to other representatives who were unable to resolve their issue. A help desk technician quickly reviews the customer's file and notices several prior unresolved tickets. Which of the following actions should the technician take to communicate with the customer properly and professionally?

Answer: C

Explanation:
Actively listening to the customer and acknowledging their frustration demonstrates empathy and professionalism. This helps de-escalate the situation, builds rapport, and creates a more cooperative environment for resolving the issue.


NEW QUESTION # 105
Which of the following attack types will prevent users from accessing web resources?

Answer: B

Explanation:
A distributed denial-of-service attack overwhelms a web server or network resource with excessive traffic from many systems, exhausting available resources and preventing legitimate users from accessing the service.


NEW QUESTION # 106
Which of the following describes a vulnerability that has been exploited before a patch or remediation is available?

Answer: B

Explanation:
A Zero-day vulnerability refers to a security flaw in software or hardware that is unknown to the vendor or has not yet been patched. If this vulnerability is exploited before the vendor has issued a fix or patch, it becomes a Zero-day exploit. These attacks are highly dangerous because they take advantage of the absence of defenses due to the lack of awareness or mitigation options.
A). Spoofing is a form of impersonation, not necessarily tied to unpatched vulnerabilities.
B). Brute-force attacks rely on repeatedly guessing credentials and are not related to software flaws.
C). DoS (Denial of Service) attacks are meant to overwhelm systems and don ' t necessarily exploit unknown vulnerabilities.
Reference:
CompTIA A+ 220-1102 Objective 2.3: Compare and contrast common social engineering, threats, and vulnerabilities.
Study Guide Section: Threat types - Zero-day attacks, definitions, and implications


NEW QUESTION # 107
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