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Genesys GCP-GCX Exam Overview:

Certification Vendor:Genesys
Exam Name:Genesys Cloud CX Certified Professional - Consolidated Exam
Exam Number:GCP-GCX
Exam Format:Multiple Select, True/False (occasionally reported in practice sources), Multiple Choice, Scenario-based questions
Available Languages:English
Related Certifications:Genesys Cloud CX Certifications
Genesys Certified Professional Certification
Exam Duration:120 minutes
Real Exam Qty:55–70 (varies by exam version)
Exam Price:$300 (approximate, varies by region and provider)
Passing Score:65%–75% (varies by exam version)
Certificate Validity Period:Typically 2 years (recertification required; may vary by policy update)
Recommended Training:Genesys Cloud CX Documentation
Genesys Cloud CX Training (official learning path)
Exam Registration:Genesys Certification Portal
Sample Questions:Genesys GCP-GCX Sample Questions
Exam Way:Online proctored or authorized testing center (e.g., Pearson VUE depending on region/program)
Pre Condition:No strict prerequisite; prior Genesys Cloud experience or foundational CX knowledge strongly recommended
Official Syllabus URL:https://www.genesys.com/services/certifications

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Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q95-Q100):

NEW QUESTION # 95
Organization setting that can be configured include: Choose 2 answers

Answer: A,D

Explanation:
Organization settings in Genesys Cloud CX can be configured to tailor the system to the specific needs of the organization. "Invite Links" and "Default Language" are examples of such settings. "Invite Links" allows administrators to control how users are invited to the system, and "Default Language" sets the default language for the user interface, affecting all users unless they have set their own language preference.


NEW QUESTION # 96
Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?

Answer: B

Explanation:
Explanation
Workspaces is a setting that allows you create a place for each group in your organization to upload, organize, and share documents and files. Workspaces are secure storage areas that can be accessed only by members of the group. You can create workspaces for different purposes, such as projects, teams, departments, etc.
References: https://help.mypurecloud.com/articles/about-workspaces/
https://help.mypurecloud.com/articles/create-a-workspace/


NEW QUESTION # 97
Which user role is required to perform the deployment and installation of the Genesys Cloud CX organization?

Answer: B


NEW QUESTION # 98
Which of the following components can be added to scripts? (Choose four.)

Answer: B,C,E,F


NEW QUESTION # 99
What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

Answer: C

Explanation:
Explanation
A service level of 80 and a service level target of 20 for voice interactions mean that 80% of calls must be answered within 20 seconds. Service level is a metric that measures how well a contact center meets its customer service goals. Service level is calculated by dividing the number of interactions answered within a specified time threshold (service level target) by the total number of interactions offered in a given period. For example, if a contact center receives 100 calls in an hour and answers 80 calls within 20 seconds, then its service level is 80/100 = 0.8 or 80%. References: https://help.mypurecloud.com/glossary/service-level/
https://help.mypurecloud.com/articles/queue-performance-summary-report/


NEW QUESTION # 100
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