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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Security18%- Slack security and compliance
  • 1. Enterprise Key Management (EKM)
  • 2. Retention policies and export
  • 3. Data Loss Prevention (DLP)
- Authentication and access
  • 1. Domain verification and auto-provisioning
  • 2. Single Sign-On (SSO) configuration
Topic 2: Governance and Administration20%- Workspace administration
  • 1. Workspace settings and policies
  • 2. Guest access management
  • 3. Roles and permissions
- Governance framework
  • 1. Channel management policies
  • 2. Acceptable use policies
  • 3. Data governance and compliance
Topic 3: Migration and Change Management5%- Adoption and enablement
  • 1. Best practices for Slack adoption
  • 2. Training and change management plans
- Migration planning
  • 1. Data migration strategies
  • 2. Transition from other platforms
Topic 4: Discovery20%- Gather requirements
  • 1. Identify current workflows and pain points
  • 2. Understand business goals and collaboration needs
- Stakeholder analysis
  • 1. Identify key stakeholders and decision-makers
  • 2. Conduct discovery workshops
Topic 5: Workflows and Integrations12%- Integrations and apps
  • 1. App management and distribution
  • 2. Third-party integrations
- Workflow Builder
  • 1. Custom workflow templates
  • 2. Automate routine processes
Topic 6: Channel Strategy25%- User Groups and permissions
  • 1. User Group creation and management
  • 2. Default channels and channel management policies
- Channel architecture design
  • 1. Channel naming conventions and organization
  • 2. Channel segments and cross-org channels
  • 3. Public vs. private channel strategy

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Salesforce Certified Slack Consultant Sample Questions (Q79-Q84):

NEW QUESTION # 79
You are in a discovery session with a new client.
Which future deliverable will be most impacted by what you learn about your client's existing support model?

Answer: C

Explanation:
The correct answer is C . A client's existing support model directly affects the Governance Session because governance defines how Slack is administered, who owns specific operational responsibilities, how requests are routed, how issues are escalated, and which roles are accountable for supporting users. If the current support model is centralized through IT, distributed through business-unit admins, handled through a service desk, or managed informally through champions, that structure will shape the recommended admin operating model. Option A, Key Messaging, may be influenced slightly because launch communications should explain where users get help, but messaging is not the primary deliverable affected. Option B, Channel Strategy, may include help channels, but channel naming and structure are only one part of the support model. Option D, Grid Design Workshop, focuses on workspace architecture and access, not the operational support process.
The support model belongs primarily to governance because it determines ownership, escalation, admin responsibilities, and sustainable post-launch operations.


NEW QUESTION # 80
In the pre-migration report for your client, a Slack Connect channel was flagged between the migrating workspace and the grid org. This Slack Connect channel is private on the migrating workspace and public in the grid org.
What will happen to this channel post-migration?

Answer: D

Explanation:
The correct answer is A . When a Slack Connect channel exists between a migrating workspace and the destination grid org, it is no longer truly an external Slack Connect relationship after the workspace becomes part of the same Enterprise Grid. The channel is converted into a multi-workspace channel. Because the channel is private on the migrating workspace, the safer and more restrictive privacy state is preserved post- migration, so it becomes a private multi-workspace channel . Option B is wrong because the channel spans the migrating workspace and the grid org, so it does not simply become a single-workspace channel. Option C is incorrect because after migration, the relationship is internal to the same Enterprise Grid rather than external Slack Connect. Option D is tempting because the channel is public on the grid org side, but preserving confidentiality requires honoring the private state. Migration planning must account for these channel-state changes so admins understand what users will see after the workspace joins the grid.


NEW QUESTION # 81
A new team is being onboarded to Slack, and the company wants to establish best practices for channel usage. What advice should be given for creating and maintaining channels?

Answer: A

Explanation:
Creating a few key channels for broad topics encourages focused and organized communication, while the use of threads for detailed discussions within these channels helps to prevent clutter and maintain clarity in communications.


NEW QUESTION # 82
During the Slack migration process, you discover that certain crucial integrations with the client's existing systems are not functioning as expected. What should be your immediate course of action?

Answer: D

Explanation:
Collaborating with the client's IT team to diagnose and solve integration issues is the most effective approach. This allows for a targeted response to the specific problems while allowing other aspects of the migration to proceed. It ensures a balanced approach to problem-solving without halting the entire migration process.


NEW QUESTION # 83
A large organization is planning to migrate to Slack. What is the most effective approach for scheduling pre-migration activities to ensure minimal disruption to the business operations?

Answer: C

Explanation:
Phasing pre-migration activities allows for a more manageable and tailored approach, especially in a large organization. Starting with departments that have more flexible schedules minimizes disruption and allows for learning and adjustments before proceeding with more critical departments.


NEW QUESTION # 84
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