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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Management | 10% | - Data Loader - Data Export - Duplicate Rules and Matching Rules - Data Import Wizard - Data Quality Best Practices |
| Topic 2: Activity Management and Chatter | 4% | - Chatter Best Practices - Chatter Groups and Feeds - Tasks and Events |
| Topic 3: Service Cloud Applications | 10% | - Service Contracts - Web-to-Case and Email-to-Case - Cases and Entitlements - Service Cloud Features - Omni-Channel |
| Topic 4: Reports and Dashboards | 11% | - Joined Reports - Dashboard Components - Report Types - Scheduling Reports - Report Builder - Summary Reports and Matrix Reports |
| Topic 5: Salesforce Mobile App and Lightning Experience | 6% | - Salesforce Mobile App Configuration - Lightning Experience Features - Navigation and UI Customization |
| Topic 6: Standard and Custom Objects | 8% | - Roll-up Summary Fields - Custom Object Creation - Object Relationships (Lookup, Master-Detail) - Standard Object Overview |
| Topic 7: Sales Cloud Applications | 10% | - Opportunity Management - Forecasting - Account and Contact Management - Sales Cloud Features - Products, Price Books, and Quotes |
| Topic 8: User Setup | 8% | - User Creation and Management - Role Hierarchy - Delegated Authentication - Permission Sets - User Licenses - Profile Configuration |
| Topic 9: Security and Access | 12% | - Object-Level Permissions - Login Hours and IP Ranges - Record Access (OWD, Sharing Rules) - Salesforce Shield - Field-Level Security |
| Topic 10: Workflow and Process Automation | 17% | - Approval Processes - Process Builder - Flows (Screen Flows, Autolaunched Flows) - Workflow Rules - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) |
| Topic 11: Organization Setup | 4% | - Company Information - User Interface - Lightning Experience vs Classic - Fiscal Year - Currency Management |
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問題 #96
Custom Picklist fields can be either controlling or dependent fields
答案:B
解題說明:
Section: Volume C
問題 #97
What is True about the Role Hierarchy
答案:A,C,D
問題 #98
How do you specify the following in a formula field : the year of the custom date field(date_c) should be the current year:
答案:C
解題說明:
Section: Volume H
問題 #99
Which of the following is NOT controlled by the Page Layout?
答案:A
問題 #100
Data validation rules impact all supported objects except for...
答案:A
問題 #101
......
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