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Salesforce Salesforce-Communications-Cloud Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Communications Cloud Accredited Professional (AP) Exam
Exam Number:	Salesforce-Communications-Cloud (AP-203)
Related Certifications:	Salesforce Accredited Professional
Exam Format:	Multiple-choice, Multiple-select
Exam Price:	USD 150 (plus applicable taxes)
Available Languages:	English
Exam Duration:	90 minutes
Real Exam Qty:	55
Certificate Validity Period:	2 years
Passing Score:	55%
Recommended Training:	Salesforce Trailhead - Communications Cloud Learning Path
Exam Registration:	Salesforce Certification Registration
Sample Questions:	Salesforce Salesforce-Communications-Cloud Sample Questions
Exam Way:	Online proctored or onsite at authorized testing centers
Pre Condition:	No prerequisites required
Official Syllabus URL:	https://trailheadacademy.salesforce.com/certificate/exam-communications-cloud-ap---AP-203

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 2	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 3	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.

Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q12-Q17):

NEW QUESTION # 12
United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

A. Make use of object types and attributes to better handle scalability using EPC functionality.
B. Mark the orderable flag on the legacy system to false so that they cannot be used.
C. Bundle the similar product together to reduce the volume
D. Rationalize the product catalog by identifying duplicates and legacy products that can be removed

Answer: A,D

NEW QUESTION # 13
Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A. What tools and databases will be used to perform the migration
B. What data and from which system will be migrated
C. What will be the overall cost for migration?
D. What is the quality, structure and frequency of the data migration?
E. Who will be the main point of contact for migration

Answer: A,B,D

NEW QUESTION # 14
What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A. The product/service sold is high volume, one time billing event, such as a pay per view
B. The product Service sold has a recurring charge
C. The Product sold is a device accessory such as phone case
D. The product services sold will have child features added in the future
E. The product services sold can undergo future attribute changes

Answer: D,E

NEW QUESTION # 15
Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A. Implement the router condition logic within decomposition layer with more conditions.
B. Implement the router condition logic in the integration layer as callout task
C. Map all relevant information to the Customer Facing Service (CFS)
D. Use action type from fulfillment request lines in the callout condition task
E. Use the Action type from Order items to the Decomposition Relationship Conditions.

Answer: A

NEW QUESTION # 16
UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.
Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud

A. Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration
B. Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)
C. Identify the business rules need to be implemented for creation and fulfillment of bulk orders.
D. Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)

Answer: A,D

Explanation:
For bulk ordering, evaluating business scenarios to design automation for order capture and orchestration (A) and assessing volume and platform governor limits (C) are essential steps. These help understand the impact on system performance and identify necessary optimizations for efficient bulk order processing.References:
Salesforce platform governor limits and bulk order processing best practices.

NEW QUESTION # 17
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