ServiceNow CIS-ITSM Certification Exam Dumps - CIS-ITSM Exam Simulations

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ServiceNow CIS-ITSM Exam Syllabus Topics:

SectionObjectives
Topic 1: Change Management- Change types and workflows
- Approval and risk management
Topic 2: Incident Management- SLAs, assignments, and escalation
- Incident lifecycle and configuration
Topic 3: Request Fulfillment and Service Catalog- Catalog items and workflows
- Request lifecycle management
Topic 4: Knowledge Management- Knowledge article creation and governance
- Publishing and lifecycle processes
Topic 5: ITSM Reporting and Performance- Basic reporting and dashboards
- Metrics and KPI tracking
Topic 6: ITSM Foundation and Platform Concepts- ITSM application overview
- ServiceNow platform architecture and navigation
Topic 7: Problem Management- Problem identification and root cause analysis
- Known errors and workarounds
Topic 8: CMDB and Service Mapping Concepts- Service dependencies overview
- CMDB structure and relationships

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CIS-ITSM Exam Simulations | Test CIS-ITSM Score Report

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q69-Q74):

NEW QUESTION # 69
Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?

Answer: E

Explanation:
ServiceNow ' s baseline implementation supports A. Change - Emergency - Review, so the answer is A.
Major Incident Management extends the Incident process with controlled candidate promotion and additional major-incident states, roles, communications, and governance. The distinction between proposing a candidate and managing or promoting a major incident is intentional so that broad ITIL users can raise candidates while designated major-incident roles retain process control. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. B. Change - Emergency - Authorize; C. Change - P1 - Review; D. Change - Major Incident - Authorize. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS- ITSM curriculum. Study Guide Topics: Major Incident Management; baseline configuration; roles and access; lifecycle and automation behavior.


NEW QUESTION # 70
Under which circumstances is it appropriate to leave a Problem record in a State of Known Error?

Answer: A

Explanation:
Explanation
Resolution and Recovery: Once the Root Cause has been identified, determine whether the established Workaround is sufficient to restore service to related Incidents and prevent the occurrence of future Incidents. If not, you may decide to implement a permanent fix to the Problem by creating a Change Request. Once the Change has been implemented or a Known Error State has been deemed acceptable, close the Problem record.
If a Change is pending implementation, the Problem state should be "Pending Change" instead of "Known Error".


NEW QUESTION # 71
Which of the following statements is true regarding incidents created for a VIP caller?

Answer: D

Explanation:
Explanation
The only change for incidents created for a VIP caller is that the color of the caller field will change and decoration will be added.


NEW QUESTION # 72
Which integration point is more suitable for integrations with other business systems?

Answer: A


NEW QUESTION # 73
Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?

Answer: C

Explanation:
Answer C aligns with the baseline ServiceNow implementation: C. CIs defined directly in cmdb_ci_computer and all child classes. Configuration Management provides a structured class hierarchy and trusted CI data for operational processes. CI Class Manager, Principal CI classes, Dynamic CI Groups, CI relationships, support- group attributes, and the CMDB data model allow Incident, Problem, and Change processes to use consistent configuration context without exposing every CI indiscriminately. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. A.
CIs defined directly in cmdb_ci_computer and all parent classes; B. Just CIs defined directly in cmdb_cl_computer. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Configuration Management and CMDB; baseline configuration; roles and access; lifecycle and automation behavior.


NEW QUESTION # 74
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